...Anchal Gupta; Rajesh Kumar Singh; K. Mathiyazhagan; Pradeep Kumar Suri; Yogesh K. Dwivedi Purpose This study aims to identify service quality dimensions for logistics service providers (LSPs) and to examine their relationships with customer satisfaction and customer loyalty. Design/methodology...

...Xu Zhang; Hans-Joachim Schramm Purpose This paper presents an overview of the recent development of Eurasian rail freight in the Belt and Road era and further evaluates its service quality in terms of transit times and transport costs compared to other transport modes in containerised supply...