... stages throughout the purchase journey, named the ideal customer journey method ( ICJM ). Design/methodology/approach The ICJM is grounded in a conceptual framework called customer journey engineering ( CJE ), structured by Guimarães et al. (2023). CJE, in turn, is based on lean thinking...

...Inês Rodriguês; Wellington Alves Purpose Recognizing this gap in the literature, previous research has developed a conceptual model that aligns Lean thinking (LT) tools and principles with project management (PM) domains to increase project efficiency through waste elimination. This paper aims...

... Environmental sustainability Lean thinking Waste reduction Agricultural production The contribution of agribusiness, encompassing agriculture, forestry and fishing, to the global Gross Domestic Product (GDP) stood at 4.3%, and at 6.8% in Brazil in 2022 (The World Bank group, 2023). In the Brazilian...

... The findings have limited generalizability, as they are based on a single Norwegian police district. This warrants research on the wider applicability of the adapted waste categories and approach. Practical implications This study can support public managers in implementing lean thinking and identifying...

... of the different value and non-value stages of a customer purchase journey (CPJ). Design/methodology/approach Inspired by the precepts of lean thinking, with emphasis on the value stream mapping method, the approach is based on an in-depth analysis of a real and typical e-commerce acquisition of an electronic...

... industrial sectors, particularly manufacturing, where lean thinking is used, business professionals specialized in lean operations and supply chain management, along with anyone else who wants to learn more about the interrelationships between I4.0 and LSCM. 10 11 2021 24 01 2022 05 04 2022...

...Berty Argiyantari; Togar Mangihut Simatupang; Mursyid Hasan Basri Purpose The application of lean thinking in the transportation industry provides opportunities to streamline operations with a value-added orientation. Prior literature shows evidence of limited application of lean thinking...

.... The purpose of this paper is to explore the use of lean thinking and digital transformation on services redesign of a higher education institution. The aim is to improve efficiency and incorporate new health and safety recommendations because of the pandemic situation. This paper follows a case study...

... concepts and solutions. Furthermore, the guidelines introduced serve as a benchmark for other companies interested in the topic. Shop floor management Leadership Lean thinking Lean production system Solving problems quickly and efficiently is paramount for companies looking to keep...

... of lean thinking (Greef et al., 2012 ; Tapping and Shuker, 2010), which are the foundations of the lean management philosophy. Lean office aims to make the labor process more efficient by eliminating or reducing waste from administrative procedures. Besides this, it focuses on organizational...

... for future validation. Framework India Process improvement Case study Lean thinking Hospital Developing economy Healthcare institution © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only The purpose of this study is to document...

... in SME context. Lean Interpretive structural modelling Lean thinking Analytical network process Small and medium enterprises (SMEs) Hybrid ISM-ANP approach Leanness index Bhasin (2011) developed an extensive audit which exhibits how it is possible to split an organization’s lean...

... in the public agency and some are applicable for other public administration bodies. Originality/value Lean office studies are mainly related to private organizations, but this paper demonstrates that their fundamentals are preserved in public service, and thus it proved that Lean thinking may be applied...

...) noted in their literature review that their database searches identified hundreds of articles related to lean. Books such as The Machine That Changed the World (Womack et al., 1990), Lean Thinking (Womack and Jones, 2003), The Toyota Way (Liker, 2004) and Toyota...

... at: benjaminkemper@gmail.com © Emerald Group Publishing Limited 2014 Project management Six Sigma Lean thinking Process improvement Because clients are increasingly demanding high-quality and reliable products at low cost, and the construction industry faces an increased competitiveness...

...Rania A.M. Shamah Purpose The purpose of this paper is to provide guidance for the management of supply chains in order to increase the likelihood of lean thinking being generally adopted for the purposes of value creation, and to examine the potential role of the customer in improving supply...

...Rania A.M. Shamah Purpose This study aims to develop a standardised instrument to measure the impact of lean thinking on supply chain value. This tool can be used to examine supply chain readiness and thus enhance overall value. It can also observe the potential role of customers, competitors...

... with influential books from credible researchers and practitioners of lean, in an effort to decipher the lean thinking paradigm from jargon to a commonly‐shared language. In total, five themes evolved from the analysis starting with the Discovery phase (1970‐1990), Dissemination phase (1991‐1996), Implementation...

...Andrea Chiarini Purpose The purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming's system of profound knowledge, Business Process Reengineering (BPR), Lean Thinking and Six...