... stages throughout the purchase journey, named the ideal customer journey method ( ICJM ). Design/methodology/approach The ICJM is grounded in a conceptual framework called customer journey engineering ( CJE ), structured by Guimarães et al. (2023). CJE, in turn, is based on lean thinking...

...Inês Rodriguês; Wellington Alves Purpose Recognizing this gap in the literature, previous research has developed a conceptual model that aligns Lean thinking (LT) tools and principles with project management (PM) domains to increase project efficiency through waste elimination. This paper aims...

... approaches, concluding on their synergy and possibility to be integrated in VSM, as a relevant index to measure value aggregation and environmental burdens. Environmental sustainability Lean thinking Waste reduction Agricultural production The contribution of agribusiness, encompassing...

... The findings have limited generalizability, as they are based on a single Norwegian police district. This warrants research on the wider applicability of the adapted waste categories and approach. Practical implications This study can support public managers in implementing lean thinking and identifying...

... of the different value and non-value stages of a customer purchase journey (CPJ). Design/methodology/approach Inspired by the precepts of lean thinking, with emphasis on the value stream mapping method, the approach is based on an in-depth analysis of a real and typical e-commerce acquisition of an electronic...

... industrial sectors, particularly manufacturing, where lean thinking is used, business professionals specialized in lean operations and supply chain management, along with anyone else who wants to learn more about the interrelationships between I4.0 and LSCM. Across many aspects, our review varies from...

...Berty Argiyantari; Togar Mangihut Simatupang; Mursyid Hasan Basri Purpose The application of lean thinking in the transportation industry provides opportunities to streamline operations with a value-added orientation. Prior literature shows evidence of limited application of lean thinking...

... changes in the way many services are being provided. The purpose of this paper is to explore the use of lean thinking and digital transformation on services redesign of a higher education institution. The aim is to improve efficiency and incorporate new health and safety recommendations because...

... concepts and solutions. Furthermore, the guidelines introduced serve as a benchmark for other companies interested in the topic. Shop floor management Leadership Lean thinking Lean production system Solving problems quickly and efficiently is paramount for companies looking to keep...

.... Information management Lean thinking Business process Information flow Lean office The essential characteristics of lean office derive from the principles of lean thinking (Greef et al., 2012 ; Tapping and Shuker, 2010), which are the foundations of the lean management philosophy. Lean...

... re-use rights only The purpose of this study is to document the experience and impact of implementing lean thinking (LT) in an Indian healthcare institution. A detailed review of literature documenting the experience of implementing LT in healthcare institutions is carried out...

... assessment in SME context. Lean Interpretive structural modelling Lean thinking Analytical network process Small and medium enterprises (SMEs) Hybrid ISM-ANP approach Leanness index Lean has been proven as the most appropriate tool to improve operational performance...

... in the public agency and some are applicable for other public administration bodies. Originality/value Lean office studies are mainly related to private organizations, but this paper demonstrates that their fundamentals are preserved in public service, and thus it proved that Lean thinking may be applied...

... Behavioral operations Conceptual research Lean psychology Lean thinking The concept of lean manufacturing traces its roots back to the assembly line system instituted by Henry Ford to manufacture cars in the early 1900s (Womack and Jones, 2003). The basic idea was to produce cars quickly...

... management Six Sigma Lean thinking Process improvement Because clients are increasingly demanding high-quality and reliable products at low cost, and the construction industry faces an increased competitiveness caused by globalization and deregulation, established firms need to revise...

...Rania A.M. Shamah Purpose The purpose of this paper is to provide guidance for the management of supply chains in order to increase the likelihood of lean thinking being generally adopted for the purposes of value creation, and to examine the potential role of the customer in improving supply...

...Rania A.M. Shamah Purpose This study aims to develop a standardised instrument to measure the impact of lean thinking on supply chain value. This tool can be used to examine supply chain readiness and thus enhance overall value. It can also observe the potential role of customers, competitors...

... with influential books from credible researchers and practitioners of lean, in an effort to decipher the lean thinking paradigm from jargon to a commonly‐shared language. In total, five themes evolved from the analysis starting with the Discovery phase (1970‐1990), Dissemination phase (1991‐1996), Implementation...

...Andrea Chiarini Purpose The purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming's system of profound knowledge, Business Process Reengineering (BPR), Lean Thinking and Six...