.... Interviews were analysed using an operational (transformation) management framework, with findings categorised under three key headings – inputs, transformations and outputs – to discover how the operational process of mentoring students could be enhanced. Findings Participants discussed the inputs...

... sample may have produced more varied responses. Nevertheless, the findings offer novel insights into the role of coaching to transform both personal and individual learning in a bespoke university course for frontline staff – insights that have wider applicability as discussed below. Coaching...