...Berlian Budi Alimmah; Wiwiek Rabiatul Adawiyah; Siti Zulaikha Wulandari Purpose This study aims to determine the effect of emotional labour on the phenomenon of quiet quitting through job burnout and moderated by emotional intelligence of call centre employees. Design/methodology/approach...

... of emotional dynamics in negotiation by integrating emotions as social information ( EASI ) theory with emotional intelligence ( EI ). Design/methodology/approach Using a conceptual approach, the paper develops a theoretical model that explains the asymmetrical relationship between the focal negotiator’s...

...) the management of trade-off between the collective and the individual, and (2) balancing between emotional intelligence and pragmatism. Originality/value By using the leadership-as-practice ( LAP ) perspective in a domain traditionally dominated by conventional leadership theories, this study offers...

...Mohamad Ali Abdallah Purpose This study aims to explore the relationship between emotional intelligence ( EI ) and job satisfaction among employees in Lebanese non-profit organizations. It aims to examine how EI dimensions affect job satisfaction in a sector facing significant external...

... (HPHRPs), psychological capital (PsyCap), artificial intelligence ( AI ), emotional intelligence, spiritual intelligence and perceived stress. Confirmatory factor analysis was conducted to establish construct validity, and moderated-mediation analyses were performed to test the hypothesized relationships...

...Aslıhan Canbul Yaroğlu Purpose The purpose of this article is to deepen understanding of how emotional intelligence (EI) and artificial intelligence (AI) affect organizational behavior from a phenomenological perspective. Through philosophical lenses – particularly Descartes, Husserl and Merleau...

... as the moderating role of emotional intelligence. Design/methodology/approach Data were collected through a self-administered questionnaire from six fields with the highest level of AI application with a sample of 1,129 Vietnamese enterprises employees. Data were analyzed using SmartPLS, a bootstrapping...

...) and emotional intelligence (EI). In addition, the moderating impact of EI on the association between DL and EMPC is examined in this study. Design/methodology/approach The researchers have used a quantitative approach based on cross-sectional data technique. This study examines the effects of DL...

...Muhammad Junaid Ahsan The study focuses on the role of emotional intelligence in corporate social responsibility leadership, offering a unique perspective on the subject. It also explores practical solutions and ideas for future research, adding originality and value to the existing body...

... examines the mediating role of emotional intelligence and abusive supervision and the interactive role of emotional exhaustion in understanding the relationship between positive and negative personality patterns and positive and negative innovation. Design/methodology/approach To test the hypotheses...

... of emotional intelligence (EI) in the retail banking employee–customer contact context, and prescriptively use this knowledge to develop a framework for improving true customer service without excess organizational cost, in Lebanon. The research adopts the classical interpretive/constructivist ontology...

...) and pathways to goal attainment is mediated by emotional intelligence. Also, leadership practices and emotional intelligence explained 45.60% of the variability of the pathways to goal attainment. While the relationship between some leadership styles and emotional intelligence has been studied...

...Susan Zeidan; Catherine Prentice; Mai Nguyen Purpose In view of the COVID-19 pandemic’s impact on organisations and employees, this study aims to investigate a reverse relationship between role conflict, burnout and job insecurity, and proposed emotional intelligence (EI) and organisational...

... to be managed to facilitate positive outcomes such as job satisfaction. This paper aims to provide evidence that emotional intelligence directly impacts one’s satisfaction at work. This paper attempts to go beyond these higher-order findings to examine the dimensional aspects of emotional intelligence...

...Adrian Furnham; Luke Treglown; Daria Topic Purpose The study aims to look at whether trait emotional intelligence (EI) was related to the job performance level of a manager, their immediate team and their peers. Design/methodology/approach This study looked at the relationship between trait EI...

... of those. Organizational resilience (OReg) and emotional intelligence (EI) discretely have been identified as indicators of employee performance (EP) over the years, but during the period of crisis, it has scarcely been analysed. Therefore, this study aims to examine the mediating role of EI...

...’ spiritual and/or mental wellness but well-maintain the output. This paper also shines light on the mediating role of organizational citizenship behavior and the moderating nature of employee’s emotional intelligence. Design/methodology/approach The study was conducted with a cross-sectional descriptive...

... for people working under similar conditions, not everyone is disposed to burnout in the same way Therefore, this paper seeks to investigate and add on to the list of possible moderators between job demands and teacher burnout by studying emotional intelligence (EI) as there is evidence that EI acts...

...Nurdin Sembiring; Umar Nimran; Endang Siti Astuti; Hamidah Nayati Utami This study aims to examine the effects of emotional intelligence and organizational justice on job satisfaction and caring climate and its impacts on Criminal Investigation officers’ performance. The population...

...Shalini Srivastava; Banasree Dey Purpose The purpose of this paper is to assess the influence of workplace bullying on job burnout of employees and investigate the mediating role of hardiness in the relationship and the extent to which the mediation is moderated by emotional intelligence...