... physicians respond to expanded capacity. Dan Jia can be contacted at: jiadan@bnu.edu.cn 31 01 2026 08 06 2026 24 07 2026 10 08 2026 10 08 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Performance measurement...

...Daniella Abena Badu; Pietro Micheli Purpose This study aims to examine how different uses of performance measurement systems (PMS) enable or hinder organizational ambidexterity (OA), intended as the simultaneous pursuit of exploitation and exploration. Design/methodology/approach Following...

...Helen Mackenzie; Umit S. Bititci Purpose The conceptual foundations of performance measurement and management (PMM) are predominantly rooted in control systems research. However, the appropriateness of this paradigm for volatile and uncertain environments has been questioned. This paper explores...

... characteristics of an organization's culture at a point in time, and these may be fairly stable over a period; however, they may also radically change, for example after a major acquisition or during a period of rapid downsizing or growth. Performance measurement Performance management Complexity theory...

... to predict when and where the next service disruption will occur. The authors examine what this means for performance measurement in digital service supply chains. Design/methodology/approach The authors use a mixed-method research design that combines a longitudinal case study of a European digital TV...

... This paper aims to address an important theoretical shortcoming in the conceptualization of internal alignment by investigating the cognitive processes involved in aligning operations with strategy and the role of performance measurement (PM) in sustaining these processes. A theory-building study...

...Pietro Micheli; Gurpreet Muctor Purpose Performance measurement and management (PMM) systems have traditionally enabled strategy execution within and across firms. However, PMM have been criticized as overly static and deterministic and therefore inappropriate for emergent and dynamic contexts...

... re-use rights only Performance measurement Conceptual framework Performance management Cross-functionality The purposes of performance management systems and processes (PMSPs) [1] in organisations have been discussed for decades in the literature (Ferreira and Otley, 2009 ; Franco...

... effectiveness of a given asset (Nakajima, 1988) and where production was nonetheless controlled. Indeed, during this era of manufacturing (post mass production) the “Theory of SEF” by Schmenner and Swink (1998) emerged but stopped well short of offering a set of performance measures that can be used to test...

... indicates key challenges for increasing the use of DES in this area and builds on current DES development methodologies by presenting a methodology for modelling people’s behaviour in OM. Performance measurement Discrete-event simulation Behavioural operations Human behaviour Simulation methodology...

... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Performance measurement Sustainability Supply chain management Case study Alignment Decision processes The inevitability of change is a fundamental...

... The purpose of this paper is to respond to recent calls for understanding how multiple management control (MC) and performance measurement (PM) systems are used simultaneously for managing performance, particularly in the context of small- and medium-sized enterprises (SMEs). Data are collected during...

... Limited Licensed re-use rights only The purpose of this paper is to empirically investigate the impact of a mature supplier performance measurement system (SPMS) adoption all along its lifecycle phases (i.e. design, implementation, use and review) on the suppliers’ performance...

... on relevant issues to be considered when adopting the RelReg are reported. The RelReg represents an innovative and smart tool, allowing buyer-supplier dyads to collaborate on relationship performance. Performance measurement Buyer-supplier relationships Over the years, there has been...

... performance, measured through technical efficiency levels by overcoming methodological constraints and misunderstandings presented in earlier research. The authors estimate firms’ efficiency levels in a production function-type framework through technical efficiency levels using nonparametric data...

...Marisa Smith; Umit Sezer Bititci Purpose The purpose of this paper is to recognise the importance of the interplay between performance measurement, performance management, employee engagement and performance. However, the nature of this phenomenon is not well understood. Analysis of the literature...

...Haley Allison Beer; Pietro Micheli Purpose The purpose of this paper is to examine the influences of performance measurement (PM) on not-for-profit (NFP) organizations’ stakeholders by studying how PM practices interact with understandings of legitimate performance goals. This study invokes...

...Pietro Micheli; Matteo Mura Purpose The purpose of this paper is to investigate the mediating role of comprehensive performance measurement systems (PMS) – i.e. measurement systems that comprise financial and non-financial indicators, and which also consist of indicators related to different...

... index. Performance measurement Sustainability Supply chain management According to United Nations estimates, about twice the current resource capacity of the earth would be required to keep up with the global pace of production, consumption, and population growth by the 2030s (Global...

... Performance measurement Adaptability Agility Alignment Dynamic capabilities Best-value supply chains The theory of dynamic capabilities provides a solid foundation for studying best-value supply chains (Ketchen and Hult, 2007 ; Li et al., 2008, 2009 ; Gligor and Holcomb, 2012). Dynamic...