...Alexey Sklyar; David Sörhammar; Christian Kowalkowski; Bård Tronvoll Purpose Manufacturers increasingly harness digital technologies in their servitization efforts. However, the research has mainly focused on higher-level aspects of servitization, often overlooking the role of organizational...

...Nima Heirati; Sabrina C. Thornton; Alexander Leischnig; Stephan C. Henneberg Purpose Advanced servitization is the process that involves the combination of different services that facilitate both the use of a product and customer operations. Although servitization has emerged as a frequent...

...Antonios Karatzas; Georgios Papadopoulos; Panagiotis Stamolampros; Jawwad Z. Raja; Nikolaos Korfiatis Purpose Scholars studying servitization argue that manufacturers moving into services need to develop new job roles or modify existing ones, which must be enacted by employees with the right...

...Torben Juul Andersen; Søren Bering Purpose The aim of this study is to gain important insights on integration oriented servitization identifying essential dimensions of effective structures, coordination approaches and management controls adopted by manufacturing firms that integrate forward...

...Weijiao Wang; Shanshan Chen; Jinan Shao; Junfei Chu; Zhe Yuan Purpose The aim of this study is to empirically test the link between servitization and trade credit in manufacturing firms as well as the boundary conditions of this link. Design/methodology/approach Using a unique dataset of 4,974...

...Melanie E. Kreye Purpose To increase the global competitiveness of their service business, servitized manufacturers transition towards global services. Yet, the literature has not addressed this development. This study is one of the first to investigate how servitized manufacturers can manage...

...Wenhui Fu; Min Zhang; Xiande Zhao; Fu Jia Purpose This paper aims to empirically explore the evolution of servitization and how platforms affect the transition between the stages of servitization. Design/methodology/approach The authors conducted an in-depth case study of a Chinese...

...Meng Chen; Xiaodie Pu; Mengru Zhang; Zhao Cai; Alain Yee-Loong Chong; Kim Hua Tan Purpose Despite the potential influence of data analytics capability on servitization, the understanding of the underlying mechanisms of this influence remains unclear. This study aims to explore how data analytics...

... management and integration. Originality/value This study contributes to the service operations literature by merging previously separate research streams on uncertainty and organisational capabilities in ESs and servitization. Through this merge, this study offers a more coherent understanding...

... Licensed re-use rights only The purpose of this study is to develop a history-based framework of servitization and deservitization. The study draws on three history-based management theories, i.e. industry lifecycle, strategic pivoting and strategy restoration, to develop a conceptual...

...Ali Ziaee Bigdeli; Kawaljeet Kapoor; Andreas Schroeder; Omid Omidvar Although the extant literature discusses servitization challenges, it does not examine the underlying root causes that create them in the first place. This study contributes to the extant research by establishing rational links...

... to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode The authors seek to understand the process of digital servitization as a shift of manufacturing companies from the provision of standard...

... portfolio of indicators for both managers and scholars to measure servitization intensity and performance. This supports managers of servitizing firms in leading this organizational transformation while avoiding its organizational and financial paradoxes. Servitization Servitization level Firm...

...Ville Eloranta; Marco Ardolino; Nicola Saccani 30 08 2020 19 01 2021 08 04 2021 13 04 2021 This study makes a theoretical connection between servitization research and complexity management research, especially within the digital-servitization context. We focus...

...Ismail Gölgeci; David Marius Gligor; Ewelina Lacka; Jawwad Z. Raja The authors argue that servitization instigates the formation of new ecosystems and collaborative structures within GVCs, reduces the fragmentation of the overall network structure and increases embeddedness within...

...Mark Johnson; Jens K. Roehrich; Mehmet Chakkol; Andrew Davies Mark Johnson is the corresponding author and can be contacted at: mark.johnson@wbs.ac.uk Product–service systems (PSS) and integrated solutions (IS) have provided significant advances in our understanding of servitization (e.g...

... of servitization by generating better causal explanations. FsQCA and experiments are established research methods that are suited for developing causal explanations but are rarely utilized by servitization scholars. To support their application, we explain how fsQCA and experiments represent distinct ways...

... on existing literature on servitization, which has focused on B2B settings (Section 2.1). We discuss how these may apply to the B2C setting (Section 2.2) and develop a conceptual framework for our empirical analysis (Section 2.3). Melanie E. Kreye can be contacted at: mkreye@dtu.dk 11 07...

... at: a.schroeder@aston.ac.uk 10 03 2020 29 06 2020 10 07 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only IoT Advanced services Servitization The internet of things (IoT) is increasingly recognised as a core enabler...

... 11 2019 02 03 2020 20 03 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Servitization Advanced services Competitive advantage Manufacturing strategy Over the last decades, manufacturing companies have faced complex...