...Alexey Sklyar; David Sörhammar; Christian Kowalkowski; Bård Tronvoll Purpose Manufacturers increasingly harness digital technologies in their servitization efforts. However, the research has mainly focused on higher-level aspects of servitization, often overlooking the role of organizational...

...Nima Heirati; Sabrina C. Thornton; Alexander Leischnig; Stephan C. Henneberg Purpose Advanced servitization is the process that involves the combination of different services that facilitate both the use of a product and customer operations. Although servitization has emerged as a frequent...

...Antonios Karatzas; Georgios Papadopoulos; Panagiotis Stamolampros; Jawwad Z. Raja; Nikolaos Korfiatis Purpose Scholars studying servitization argue that manufacturers moving into services need to develop new job roles or modify existing ones, which must be enacted by employees with the right...

...Torben Juul Andersen; Søren Bering Purpose The aim of this study is to gain important insights on integration oriented servitization identifying essential dimensions of effective structures, coordination approaches and management controls adopted by manufacturing firms that integrate forward...

...Weijiao Wang; Shanshan Chen; Jinan Shao; Junfei Chu; Zhe Yuan Purpose The aim of this study is to empirically test the link between servitization and trade credit in manufacturing firms as well as the boundary conditions of this link. Design/methodology/approach Using a unique dataset of 4,974...

...Melanie E. Kreye Purpose To increase the global competitiveness of their service business, servitized manufacturers transition towards global services. Yet, the literature has not addressed this development. This study is one of the first to investigate how servitized manufacturers can manage...

...Wenhui Fu; Min Zhang; Xiande Zhao; Fu Jia Purpose This paper aims to empirically explore the evolution of servitization and how platforms affect the transition between the stages of servitization. Design/methodology/approach The authors conducted an in-depth case study of a Chinese...

...Meng Chen; Xiaodie Pu; Mengru Zhang; Zhao Cai; Alain Yee-Loong Chong; Kim Hua Tan Purpose Despite the potential influence of data analytics capability on servitization, the understanding of the underlying mechanisms of this influence remains unclear. This study aims to explore how data analytics...

... management and integration. Originality/value This study contributes to the service operations literature by merging previously separate research streams on uncertainty and organisational capabilities in ESs and servitization. Through this merge, this study offers a more coherent understanding...

... Licensed re-use rights only The purpose of this study is to develop a history-based framework of servitization and deservitization. The study draws on three history-based management theories, i.e. industry lifecycle, strategic pivoting and strategy restoration, to develop a conceptual...

... re-use rights only Although the extant literature discusses servitization challenges, it does not examine the underlying root causes that create them in the first place. This study contributes to the extant research by establishing rational links between organisational boundaries (internal...

...Yihua Chen; Ivanka Visnjic; Vinit Parida; Zhengang Zhang Indeed, recent anecdotal evidence also suggests that the process of digital servitization is highly complex (Sjödin et al., 2020 ; Kohtamäki et al., 2019). Reports published by McKinsey & Company suggest...

...Saara A. Brax; Armando Calabrese; Nathan Levialdi Ghiron; Luigi Tiburzi; Christian Grönroos Do such mixed results reflect a “paradoxical relationship” between servitization and performance? Not necessarily. The mixed findings could also indicate that the different theoretical concepts...

... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode This study aims to enhance the theoretical foundations of servitization research by establishing a theoretical connection with complexity management. The authors...

... Drawing on the recent calls for replacing the focal-manufacturer perspective of servitization with a multiactor perspective (Raddats et al., 2019), we examine the influence of servitization on GVCs (Lenka et al., 2018a ; Rabetino et al., 2017) and ask: What is the role...

... for scholars. The importance of the core themes and current gaps within and across these themes are shown, and a mid-range theory for servitization is positioned to bridge the servitization-related PSS and IS communities. The growing trend for firms to provide services with products (e.g. Baines et al...

... in servitization include Tuli et al. (2007) and Ulaga and Reinartz (2011) . These studies de-emphasize the importance of contextual understanding and focus instead on identifying commonalities and patterns across the studied firms. For example, Tuli et al. (2007) draw on in-depth interviews...

...Melanie E. Kreye; Dirk Pieter van Donk Servitization Case study Consumer products Business-to-consumer Triads Circular economy Sustainability Melanie E. Kreye can be contacted at: mkreye@dtu.dk 11 07 2020 05 10 2020 25 02 2021 17 03 2021 19 03 2021...

... Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only IoT Advanced services Servitization The internet of things (IoT) is increasingly recognised as a core enabler of the advanced services that manufacturers offer (Ardolino et al., 2018...

... priorities and are a major distinction between servitized and non-servitized manufacturers (Baines et al., 2020 ; Lütjen et al., 2017). Rui Sousa can be contacted at: rsousa@porto.ucp.pt 06 11 2019 02 03 2020 20 03 2020 © Emerald Publishing Limited 2020...