... operational problems to be addressed. Hitherto, operations- management theoreticians have contributed relatively little to the easing of pressing problems facing decision makers in these sectors. One such sector, where the transformation is particularly messy and complex, is social service. Individuals...

...Jean Harvey The opportunities, constraints and limitations of transferring an operations management approach to public professional services are illustrated through a detailed analysis of two alternate designs for a social service process: a flow shop and a continuous intervention process. Trade...