Integrating three organizational approaches: Breakthrough performance in a state government office

Improving organizational performance under turbulent internal and external environments has been a challenging managerial task. This paper highlights the reengineering experience of a state government office that successfully improved its performance. Keeping in mind its strategic goals throughout the integration of keys aspects of business process redesign (BPR), information technology (IT) and organization development (OD), prevented the department from random reengineering which, in many organizations, leads to downsizing. Putting more emphasis on OD through the reengineering process resulted in building the organization's ability to assess its current functioning and to achieve its goals.