Issues

Special Issue: Logistics customer service revisited. Guest Editors: Benjamin T. Hazen, Alexander E. Ellinger

Special issue editorial: logistics customer service revisited

Benjamin T. Hazen; Alexander E. Ellinger
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The new age of customer impatience: An agenda for reawakening logistics customer service research

Patricia J. Daugherty; Yemisi Bolumole; Scott J. Grawe
View articletitled, The new age of customer impatience<span class="subtitle-colon">: </span><span class="subtitle">An agenda for reawakening logistics customer service research</span>
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Mind the perception gap: An integrative performance management framework for service supply chains

Dawei Lu; Sobhan Asian; Gurdal Ertek; Mete Sevinc
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Promoting logistics performance in Vietnam-based manufacturing firms: The role of service-oriented high-performance work systems and mediation mechanisms

Tuan Luu
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Customers’ valuation of time and convenience in e-fulfillment

Tobias Gawor; Kai Hoberg
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A roadmap for applying qualitative comparative analysis in supply chain research: The reverse supply chain case

Ivan Russo; Ilenia Confente; David Gligor; Nicola Cobelli
View articletitled, A roadmap for applying qualitative comparative analysis in supply chain research<span class="subtitle-colon">: </span><span class="subtitle">The reverse supply chain case</span>
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