... Vera-Martínez can be contacted at: jorge.vera@tec.mx 27 08 2021 07 10 2022 24 01 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Pharmacy customer Community pharmacy Physical pharmacy Online pharmacy Shopper profile...

...Bethany Grew; Jack Charles Collins; Carl Richard Schneider; Stephen Ross Carter Purpose To date, community pharmacy research has largely focused on the impact of service quality elements on patronage behavior. Investigation into the influence of cost and value is limited. The purpose of this study...

... them with news, newsletters and forums. However, the classification used in this study differs from the authors’ classification. The unit of analysis was the community pharmacy, and, specifically, the information contained on the pharmacies’ websites. Given the organization of the sector in Spain...

...David M. Scott; Tom Christensen; Anqing Zhang; Daniel L. Friesner Purpose This study aims to assess whether patients [who receive community pharmacy services at locations where routine medication therapy management (MTM) care is reimbursed] who were adherent to their medications generated lower...

... management. Service quality Community pharmacy Customer trust Perceived sincerity Service personality The landscape of the community (retail) pharmacy industry in Canada and elsewhere is undergoing tremendous change (Bush et al., 2009 ; Dobson and Perepelkin, 2011 ; Perepelkin...

...Jason Perepelkin; David Di Zhang Purpose The community pharmacy industry is an increasingly competitive sector, where independent pharmacies must compete with national and multinational chains for market share. Each pharmacy seeks to differentiate and earn customer trust. The purpose of this paper...