... on a priority basis that acts as motivation for the HC providers to join the GPOs. Originality/value The study provides valuable insights for HC providers to participate in the GPOs for cost savings and enhance the performances. to identify the critical success factors of integrating GPOs into the HC...

...-2001 to 72.8 per cent in 2012-2013 (Table II). The final data set forms a balanced panel for the above-mentioned period. © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Performance TRIPS Profitability Profits Indian pharmaceutical industry...

... will be helpful to the practicing managers to measure the service quality and improve the performance in the pharmaceutical supply chain. Social implications Service quality in pharmaceutical supply chain is very important, as it directly effects the health of the people, so the proposed scale can be used...