...Petri Virtanen; Jari Stenvall Purpose – Based on the concept of “intelligent public organisation” as a new theoretical trajectory for New Public Management (NPM) theory, this paper brings together the recent critical discussion on NPM as it relates to public services and service science while...

...John Tizard Purpose Public services will face major challenges over the next decade; severe financial pressures and cuts; growing demand; raising public and user expectations; decentralisation and community empowerment; opportunities to deploy new technology; and global competition...

... to be stopped while the bottles were stood up again, giving a respite to the stackers at the end of the conveyor belt who were repetitively stacking eight high the full crates of bottles. There might be some learning here for today where public services have become more and more proceduralised, squeezing...

... Leadership Viewpoint Management Public services Organization Dysfunctionality Subjective theory Leadership is a word I am most uncomfortable with. It has so many meanings and nuances of meaning, many of which are contradictory. I find it difficult to understand why it has become so popular when...

... tool in meeting the current UK Government policy of empowering local communities to take greater control of public service provision. Originality/value This project is an example of enabling leadership to arise from the grassroots of an organisation, turning the conventional concept of leadership...

...Jessica Crowe Purpose Increasing diversity in public service provision brings potential benefits around choice and innovation, but could also blur lines of accountability and create weak governance. The purpose of this paper is to provide a new approach to accountability, to help leaders develop...

...Julian Powe This article describes how effective public service leaders are choosing to lead in exceptionally challenging circumstances. It outlines the current crucible of demand for excellent services and significant cost reduction and radical organisational change. At its core, it shows how some...

...Toby Williamson This article argues that the values underlying public policy and public services in the UK appear to have changed dramatically over the last 30 years. The post‐war consensus around collectivism is being replaced by the values of individualism and the market. The policy...

...Jan‐Erik Lane After the many years of public‐sector reforms in advanced capitalist democracies, a concept of strategic management for the delivery of public services would be highly relevant for the conduct of operations by public organisations, or bureaux, as well as in schemes of outsourcing...

... at the Heart of Public Services: Can We Make it a Reality this Time? Jessie Cunnett Patient and Public Involvement Solutions Abstract Exploring a brief history of patient and public involvement as a pathway to the present, the article considers whether we are close to achieving a system of public engagement...

...Jonathan Passmore This paper reviews the growth in partnership working in public services and the associated demand for new forms of leadership in the public sector which respond to the different and more complex relationships within UK public services. These new demands require public sector...

... with building strengths‐based organisations. A key pillar of this work is around enabling strengths‐based leadership, and provides our focus for this article. Leadership Public services Positive psychology Strengths‐based leadership perspectives on leadership Positive Psychology Approaches to Public...

... Publishing Limited 2007 Leadership Public services Development 360 degree evaluations perspectives on leadership Do Your Staff Think You re a Better Manager? Evaluating Leadership Development Blair McPherson Director of Community Services, Lancashire County Council Abstract The author provides...

... explored. Key words leadership; public services; healthcare; team-working; health outcomes; multidisciplinary teams Why shared leadership? In 2004, The Health Foundation made a decision to invest in a Shared Leadership for Change initiative leadership development for teams rather than individuals...

... programme for the Improvement and Development Agency (IDeA) which is further examined in this paper. Key words leadership; public services; developing leaders; innovation; local government Introduction There are probably more books written and sold on management and leadership than any other subject. From...

...David Faulkner This article reflects on the leadership and management of public services, at a time of political and professional appraisal and the appointment of a new prime minister in the UK. It argues that this is a moment of opportunity for leaders of public services and professions...