... Viewpoint Management Public services It may be 50 years ago, and possibly not seen as relevant by some, but my first experiences of leadership responsibilities was when I was still at school. This is not unimportant. My pitch is that competence and confidence as a leader comes with experience...

... the actual quality of performance tends to be irrelevant so long as the procedures are observed and no ripples caused. This is the “tick‐box” mentality and bean‐counting mentality. © Emerald Group Publishing Limited 2012 Leadership Viewpoint Management Public services Organization...