... influence and building credibility more than command and control or position power. Indeed this is the reality of much leadership. Leadership Viewpoint Management Public services It may be 50 years ago, and possibly not seen as relevant by some, but my first experiences of leadership...

... are often those who are least troublesome and most conformist. In bureaucracies the actual quality of performance tends to be irrelevant so long as the procedures are observed and no ripples caused. This is the “tick‐box” mentality and bean‐counting mentality. Once this alternative viewpoint is adopted...