Issues

Strategic performance measurement and the use of capital subsidies

Dimitris Tzelepis; Dimitris Skuras
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Interaction fluency: a customer performance measure of multichannel service

Harold Cassab; Douglas L. MacLachlan
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Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises

W.G. Lewis; K.F. Pun; T.R.M. Lalla
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Do women in top management affect firm performance?A panel study of 2,500 Danish firms

Nina Smith; Valdemar Smith; Mette Verner
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Green productivity indexing: A practical step towards integrating environmental protection into corporate performance

N. Mohan Das Gandhi; V. Selladurai; P. Santhi
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Diary of events

Diary of events

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Editorial

Editorial

Zoe Radnor; John Heap
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News

Bulgaria must try harder

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Student distractions

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Resolve to improve

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On the farm

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Pakistan Quality Award

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Getting tougher

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Productivity training for Nigeria

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Have fun at work!

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Productivity week

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New boys do well

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