...Ahmed Z. Tawfeeq; Rabee Ali Zaker; Huda Abdulrahem Hussein Ali Purpose This study investigates the relationship between Groupware usage (GU) at the individual level and healthcare sustainable performance (SP) at the organisational level, with e-collaboration effectiveness (eCe) as a mediator...

...Anil Gurjar; Anupam Ghosh Purpose This study aims to assess and validate the “integrated entropy-additive ratio assessment” (IEARAS) method and demonstrate its robustness in evaluating healthcare system performance. The Charnes, Cooper and Rhodes (CCR) and slacks-based measure (SBM) models used...

...Karthik Padamata; Rama Devi Vangapandu Purpose In the process of providing quality healthcare services, identifying the important healthcare attributes and their operational performance is crucial in the healthcare industry. Highlighting this, the authors have aimed to find the importance...

..., which result in poor performance (Anwar et al., 2022 ; Falasca et al., 2021 ; Tarei et al., 2018). These consequences become grimmer in the case of industries directly dealing with customer health, such as the healthcare and pharmaceutical industry. The recent COVID-19...

.... This article also proposes a policy framework that suggests a pool of additional resources and inter-firm collaboration can boost healthcare service delivery excellence. Design/methodology/approach A discrete event simulation (DES) approach is followed for modeling patient flow and determining the service...

...Tharushi Sandunika Ilangakoon; Samanthi Kumari Weerabahu; Premaratne Samaranayake; Ruwan Wickramarachchi Purpose This paper proposes the adoption of Industry 4.0 (I4) technologies and lean techniques for improving operational performance in the healthcare sector. Design/methodology/approach...

...Marc Dorval; Marie-Hélène Jobin Purpose This work seeks to offer a greater understanding of Lean healthcare implementation challenges conceptually taking a situated cultural organizational change perspective. Design/methodology/approach A descriptive model of healthcare organizations’ Lean...

...Sharon J. Williams; Zoe J. Radnor Purpose Worldwide, healthcare systems struggle to sustain the delivery of services at a time of increasing demand, limited resources and growing expectations from users, coupled with dealing with the aftermath of the Covid-19 pandemic and the threat of other...

...Pradeep Kumar Purpose This paper aims to understand the specific role of value chain flexibility (VCF) in the strategies of green service production (GSP) in healthcare. The study explores the key dimensions of VCF and their linkages with the current GSP strategies in healthcare firms. Design...

...Vicky Ching Gu; Ken Black Purpose Despite the extensive adoption of radio-frequency identification (RFID) technology across many industry supply chains, the extent of adoption in healthcare is far behind the earlier expectation. The purpose of this study is to better understand the current RFID...

...Matloub Hussain; Fatima Al Hammadi; Dotun Adebanjo Purpose The purpose of this paper is to explore the adoption of practices and investigating of commonalities/intensities between the factors for measuring organizational effectiveness (OE) across healthcare supply chains in the United Arab...

... relevant keywords exploration and qualitative analysis on main text of 33 reference books, 21 Lean generic and 12 Lean healthcare, consolidated as three cases (Lean general, Lean Liker et al. and Lean healthcare). Findings Four emergent Lean’s leading cultural clusters: operations, change...

... opportunism. Research limitations/implications The study draws findings from healthcare context and service-based contracting; therefore, the applicability of this study may vary in other contexts. Practical implications The paper highlights the need for building flexibility in the governance...

... only The purpose of this paper is to develop and test a multi-level healthcare service quality (HSQ) model in Jakarta, Indonesia. Healthcare institution’s managers can use the HSQ model to monitor, measure, and improve their service quality. There is a lack of research...

... are interested in implementing LSS to healthcare organization to improve the productivity and performance. Thus, the preparation process of medical records was selected for the study. To undertake the project, a cross-functional team consisting of the medical director, the chief medical officer and nursing...

... benefits, structured assessment models are needed to support managers in the adoption decision. The purpose of this paper is to describe a structured method to support the evaluation of the benefits enabled by RFId technology in medical treatment support in the healthcare industry. The method, and its...

... (Kaplan, 2001a ; Kaplan and Norton, 2001b). A number of notable contributors regard the BSC to be relevant to healthcare, however, recognise that changes in this framework must be adopted to reflect the specificities of the healthcare industry (Zelman et al., 2003). Radnor and Lovell (2003b...