...Haim Hilman; Gamal Abdualmajed Ali; Abdullahi Hassan Gorondutse Purpose The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has...

...Vishal Singh Patyal; Sudhir Ambekar; Anand Prakash Purpose The purpose of this paper is to establish the relationship between organizational culture (OC) and total quality management (TQM) practices in the Indian construction industry. Design/methodology/approach A questionnaire survey...

... institutions have followed from 1990s till date. The paper is scoped to discuss about total quality management (TQM), Kaizen, Six Sigma, Lean and Lean Six Sigma (LSS) comparing their value addition and shortcoming in imbibing quality into the higher education. Publications indexed in Scopus database...

...Lis Lisboa Bernardino; Francisco Teixeira; Abel Ribeiro de Jesus; Ava Barbosa; Maurício Lordelo; Herman Augusto Lepikson Purpose – Many Brazilian organizations have adopted total quality management (TQM). However, this model has lost prominence in academic and business environments. The purpose...

... of information on Six Sigma programs. A robust methodological strategy was used that determined the three most important constructs for successful implementation of Six Sigma. © Emerald Group Publishing Limited 2015 Six sigma Multivariate analysis Survey Management TQM Industries in Brazil...

..., insurance companies, and financial houses. The case study work involved a survey identifying the critical success factors for TQM, and identifying how the company adopts various principles and techniques of quality management. The paper uses this case study to suggest a model for TQM implementation...

... application of SPC. This paper identifies and discusses these key ingredients for the successful application of SPC in both manufacturing and service organisations. © MCB UP Limited 2000 Quality TQM Statistical process control Continuous improvement Problem‐solving It is important...

...Ronald P. Anjard Total quality management (TQM) has been suggested as a means of coping with turbulent change. The strong and simple central focus allows an internal war to be waged on complacency that prepares an organisation for strong external competition. However, a desire to introduce...

... of, and changing values of, society. In recent years, TQM has been a major influence on culture change in organizations ‐ such devices as quality circles, small group activities, continuous improvement projects, self‐managing teams, and total employee involvement programmes are aimed directly at raising...

..., the user expectations and demands for improved quality of service are increasing. This is part of the pressure causing service organizations to explore total quality management (TQM) as a means of driving quality improvement into all their activities. Outlines a framework for implementing TQM within...

... also increases the likelihood and extent of employee buy‐in to the transformation. This finding has implications for those planning organizational transformations such as integrations of a new technology, total quality management (TQM)programmes, or business process re‐engineering (BPR) efforts...

...R.P. Mohanty In this article, I have used my experience of the implementation of total quality management (TQM) in a number of companies across a range of industrial sectors to try to clarify the conditions under which TQM is implemented and to try to identify the reasons for the relative failure...

... Quality TQM TQM is now considered as a system of management rather than simply as a system of improving quality. The principles of TQM can be extended throughout an organization. TQM, if properly applied, leads to a change in culture within the organization. In a broad sense, TQM is meant...

...Robert S. Jostes; Marilyn M. Helms This article addresses the question of why total quality management(TQM) and total productive maintenance (TPM) are valuable strategies for American businesses today. While each process is beneficial on its own,the synergy created by simultaneously doing both...

...Russell Johnson; Brian H. Kleiner Discusses recent developments and innovations in total quality management (TQM). Defines and outlines principles of TQM as advanced by leading management theorists and looks at the role of process variation. Examines why TQM has been adopted in the Aerospace...

... individual that offers a suitable reward in terms of the level of satisfaction perceived to be accrued from taking that role. Advocates the design of work groups as a means of engendering quality and productivity. Individual behaviour Job design Productivity Scientific management TQM Work groups...

...Shirley Daniels Considers how much total quality management has actually been implemented in organizations. Finds great disparities between the progress towards TQM and the progress towards BS5750 (the quality system accreditation system). Argues that whereas BS5750 is procedurally based approach...

... initiatives such as TQM have highlighted the importance of every station of a procedure in determining product quality. © MCB UP Limited 1991 Organization and methods Office management Resource efficiency TQM Work study OFFICE WORK STUDY Barrie Daniels Readers of this journal do not need...

... resource management Performance criteria TQM PROCEDURE AUDIT Geoff Brown and Peter McLoughlin Introduction We all know why we need a review mechanism within any situation circumstances change, objectives vary; so do the constraints we work within; and technology advances. People also change, short...

...M.L. McCracken; B. H. Kleiner Examines the development of traditional quality practices in America since World War 2. Identifies areas of current Acceptable Quality level practice which require radical change by the implementation of TQM, citing case studies of four American companies′quality...