Citizen satisfaction with arm's length bodies in local government: expert insights on policy and practice Available to Purchase

Virginia Angius has a Ph.D. degree in Business Economics and Public Management from the University of Cagliari and is a research fellow at the Department of Economics and Business (SEA) of the University of Cagliari. She holds a Master's degree in cultural heritage management from Bocconi University and a BA from the University of Bologna. Her research interests lie at the intersection of local government and culture, public service delivery, inter-municipal cooperation, innovation and community organization.

Sandra van Thiel studied psychology and educational sciences at Catholic University Nijmegen and has a Ph.D. degree in sociology from Utrecht University. Currently, she is Professor of Public Management at the Department of Public Administration and Sociology at Erasmus University Rotterdam. She was previously also a Professor at the Department of Public Administration at Radboud University in Nijmegen until October 2023. Her research interests revolve around semiautonomous executive agencies, which have been charged with implementing public policies but operate at a remove from the government. In addition to her academic work, she is a frequent advisor to governments and executive agencies. In 2012, she coordinated a parliamentary inquiry into this topic for the Dutch Senate. Sandra was also editor-in-chief of the International Journal of Public Sector Management until 2023.