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Comprises a speech given by Sir Robin Butler, Secretary to the Cabinet and head of the Home Civil Service, at a conference held in London in November 1995 to celebrate the twenty‐fifth anniversary of the Civil Service College. Draws from the speaker’s own experiences of working in the Civil Service and details the changes leading to the opening of the college in 1970, which provides high quality training and consultancy in management and policy issues, and has gained international recognition. Considers the main themes of the reforms in the management of the Civil Service, not just in the UK, but also in the USA and New Zealand, and highlights the Civil Service’s emphasis on well‐trained, knowledgeable and professional staff.

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