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Journal Articles

Quality process analysis: a technique for management in the public sector

Available to Purchase
K.K. Navaratnam, Bill Harris
Journal: International Journal of Public Sector Management
International Journal of Public Sector Management (1995) 8 (1): 11–19.
https://doi.org/10.1108/09513559510077797
Published: 01 February 1995
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Journal Articles

Customer Service in an Australian Quality Award Winning Public Sector Service Industry

Available to Purchase
K.K. Navaratnam, Bill Harris
Journal: International Journal of Public Sector Management
International Journal of Public Sector Management (1994) 7 (2): 42–49.
https://doi.org/10.1108/09513559410055224
Published: 01 April 1994
View article titled, Customer Service in an Australian Quality Award Winning Public Sector Service Industry
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