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Journal Articles

Consuming work: front‐line workers and their customers in Jobcentre Plus

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Patrice Rosenthal, Riccardo Peccei
Journal: International Journal of Public Sector Management
International Journal of Public Sector Management (2006) 19 (7): 659–672.
https://doi.org/10.1108/09513550610704680
Published: 01 December 2006
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Journal Articles

The customer concept in welfare administration: front‐line views in Jobcentre Plus

Available to Purchase
Patrice Rosenthal, Riccardo Peccei
Journal: International Journal of Public Sector Management
International Journal of Public Sector Management (2006) 19 (1): 67–78.
https://doi.org/10.1108/09513550610640401
Published: 01 January 2006
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