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Keywords: Arm's length bodies
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Journal Articles
Citizen satisfaction with arm's length bodies in local government: expert insights on policy and practice
Available to Purchase
International Journal of Public Sector Management (2024) 37 (6): 748–767.
Published: 05 July 2024
...Virginia Angius; Sandra van Thiel Purpose The purpose of this study is to investigate the application of citizen satisfaction (CS) as a tool for measuring performance by arm's length bodies (ALBs) in local governments across eleven countries, addressing central questions about its functionality...
