...William C. Rivenbark; Vincenzo Vignieri Purpose The authors explore how performance measurement systems have evolved over the past 20-plus years to support the drivers of measurement system maturity, outcome measures and benchmarking, which contribute to performance data use in local government...

...Sabine Kuhlmann; Joerg Bogumil Purpose The purpose of this paper is to discuss different approaches of performance measurement and benchmarking as “reflexive institutions” for local governments in England, Germany and Sweden from a comparative perspective. Design/methodology/approach...

...Morten Hansen and Andrej Christian Lindholst; Per Nikolaj Bukh; Lars Grubbe Dietrichson Purpose – The purpose of this paper is threefold: to investigate why and how companies in voluntary networks engage in performance benchmarking; how requirements for a standardised chart of accounts...

..., locally set priorities, no clear definition of what constitutes a good level of performance, and changes in the indicators over time. Characteristics of the MPMP in Ontario disqualify it as a targets regime. The MPMP does not set specific targets or benchmarks for municipalities. Second, performance...

...W. Hunter; M. Lumbers; M. Raats; The Food in Later Life Project Team Purpose The aim of this study is to identify the methods used by providers to evaluate their food services and identify elements of their service that would benefit from adopting a benchmarking system. Design/methodology...

...Runo Axelsson; Susanna Bihari‐Axelsson; Lars Steen As part of the preparations for the accession of Slovenia to the European Union, the National Health Insurance Institute has introduced a European model for quality management. In this regard, a benchmarking has been carried out, comparing...

... with using comparative performance measures within the diverse grouping of local government services. Aims to measure the effectiveness of best value in a similar group of building control services by using a clustered benchmarking approach. The mainly qualitative research involves applying a strategic...

... substantively changed the way in which health care cost information is reported and used. While the outputs of the NRCE are intended to support hospital management and control by facilitating cost benchmarking, the usefulness of NRCE data depends on the comparability of cost information across hospitals...

... developed, and are using, holistic approaches to competency management. Finally, it concludes that although the approach to introducing competency management has, up to now, been fragmented, ad hoc and pragmatic central government pressure to adopt benchmarking and Investors in People personnel...

... of studies of the nature and prevalence of best practice benchmarking in the UK, including large‐scale questionnaire surveys and longitudinal case studies of the rich experiences of a number of practitioners and organisations. We argue that complex approaches to performance improvement such as benchmarking...

..., administrative practitioners have taken to benchmarking as an instrument for assessing organizational performance and for facilitating management transfer and learning from other benchmarked organizations. The introduction of benchmarking into the public sector is still in its early stages. Technical problems...

...Jeffrey J. Dorsch; Mahmoud M. Yasin The literature related to benchmarking since the year 1986 is examined, classified, and analyzed. A total of 415 articles, abstracts, and books are considered for this investigation. The status of benchmarking processes, activities, practices, and developments...