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Keywords: Customer service management
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Journal Articles
Consuming work: front‐line workers and their customers in Jobcentre Plus
Available to Purchase
International Journal of Public Sector Management (2006) 19 (7): 659–672.
Published: 01 December 2006
... quality. While the language of the customer has been present in benefit administration in Britain for some time (Foster and Hoggett, 1999), it has taken on a new strategic force along with the move to merged benefit and employment services. Customer service management Consumption Employees Social...
