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Keywords: Customers
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Journal Articles
International Journal of Public Sector Management (2006) 19 (1): 67–78.
Published: 01 January 2006
...Patrice Rosenthal; Riccardo Peccei Purpose Aims to analyse the reactions of front‐line staff to the use of the “customer” label in Jobcentre Plus, the new agency charged with structural and cultural reform of benefit administration in the UK and to highlight some key challenges and possibilities...
