... how these three attributes influence attitudes towards privatisation alongside issue salience. Our research examined the partial privatisation of the SOEs comprising New Zealand’s electricity industry. This industry has undergone dramatic change since the advent of NPM, and most significantly so...

...Jill Hooks; Nitha Palakshappa Purpose The purpose of this paper is to use the New Zealand electricity industry as a case study to describe and understand the importance of collaborative relationships in coping with the changes faced by sectors of the industry over the last two decades. Design...

... not necessarily be in the best interest of the overall long‐term benefits to the community. The recent developments in the public sector in Queensland, and especially in the electricity industry, have offered a context for the study of the role and importance of accounting technologies and whether changed...

... of the services set up by EDF to help its clients. A conclusion follows. © MCB UP Limited 2000 Utilities Energy Poverty France Low pay Electricity industry Low income energy assistance in France is considered one among many components of a broad‐based effort to fight poverty...

.... Concludes that the implications of the principles and the strategies of customer service deployed by this service industry can be emulated in several service oriented organizations in the public sector. Australia Continuous improvement Customer service Electricity industry Public sector Quality...