... 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Performance indicators Public sector reform Fire services Performance (public administration) Public sector management has seen many changes throughout the last few decades. Most...

... response agencies in other countries. Chandrakantan Subramaniam can be contacted at: chandra@uum.edu.my © Emerald Group Publishing Limited 2012 Malaysia Fire services Emergency services Response time Emergency management Emergency response Emergency response performance Fire fighters...

..., but the usefulness of these annual reports in assessing operational in addition to financial performance is open to question. This paper aims to ask what performance measures are important in the context of the provision of fire services. Design/methodology/approach Using content analysis, this study analyses...

... to the possible detriment of service delivery. The purpose of this paper is to examine an important public service – the fire service – in differing contexts: the “mature” NPM setting of the UK, and a “late adopter” of NPM – Portugal. Design/methodology/approach This study is conducted by a combined methods...