...Nomie Eriksson Purpose The purpose of this paper is to describe and analyze nurses’ perceptions and evaluations of healthcare developmental work after the introduction of Lean and Six Sigma and, how nurses aspire to maintain a high reliability organization (HRO). Design/methodology/approach...

...Dr Ingo Bode and Professor Mike Dent; Laila Nordstrand Berg; Haldor Byrkjeflot Purpose – The hospital sector has expanded in Norway with reforms and a strong demand for better management. The purpose of this paper is to examine: first, how this has affected physicians and nurses in management...

...Mike Dent This paper examines the similarities and variations in the professional and work organisation of nursing in Greece and Poland. It evaluates the evidence of “convergence” as opposed to “embeddedness” in the professional and gendered organisation of nursing in these two countries...

...Sharon C. Bolton Recent government proposals seek to extend the role of nurses into management at a time of (yet another) cultural transformation for the British National Health Service (NHS). This is especially the case for line managers involved in service‐delivery, ward managers and clinical...

...Ruth Kowalczyk The NHS is largely dependent on two groups of professionals – medics and nurses. Recent government changes support the development of a central role for management. The impact of these changes on the roles and relationships of those working in the NHS must be understood in light...

...Debora Bone Therapeutic emotion work is one aspect of a range of emotion work performed by nurses as they manage their own and their patients’ feelings with the intention of improving health outcomes. Nurses have developed, sustained and passed on these often “invisible” knowledges and skills...

...Mike Dent This article examines the similarities and differences in the professional and work organisation of nursing within two European countries: Italy and Germany. In principle both nursing systems could be expected to share much in common given they are both part of the European Community (EC...

... studies: two NHS Trusts providing mental health services and two colleges of nursing and midwifery. All four bodies have experienced major changes brought about, in the main, by the creation of the NHS internal market. The article attempts to map the process of managing change in these four organizations...