..., technical skills and experience, administrative capacity, strategic pre-decision and a plan of development, control mechanisms and accurate performance measurement (Alkaraan, 2018). This means that all these factors have to be considered to choose what reforms are feasible, independently of what reforms...

...Tomi Rajala; Harri Laihonen; Petra Kokko Purpose Fragmentation can inhibit joint goals and performance measures. Therefore, the purpose of this study is to investigate the level of fragmentation between public, private and third sectors in a hybrid organization's performance management systems...

...Jenny de Fine Licht; Jon Pierre Purpose Performance measurements have become a prominent part of government steering of public agencies. At the same time, they are increasingly criticized for creating heavy administrative burdens. The purpose of this paper is to argue that consent on part...

...Benard Ngoye; Vicenta Sierra; Tamyko Ysa Purpose The purpose of this paper is to examine the influence of shared cognitive frames, in particular, that of institutional logics, on the deployment and use of performance measurement systems (PMSs) in the public sector. Design/methodology/approach...

...Zhivan Alach Purpose The purpose of this paper is to identify the degree of maturity in performance measurement in a national group of universities. Design/methodology/approach A model for identifying the level of performance measurement maturity in an organisation was identified; this model...

...Giovanni Barbato; Matteo Turri Purpose The purpose of this paper is to investigate, through different interpretative theories, the implementation and operation of performance measurement systems (PMS) considering the factors crucial in influencing the development and the operational difficulties...

...Dr Giuseppe Grossi, Dr Ulf Papenfuß and Dr Marie-Soleil Tremblay; Martyna Swiatczak; Michèle Morner; Nadine Finkbeiner Purpose – The purpose of this paper is to investigate how performance measurement systems (PMSs) might be designed in order to empower managers of state-owned enterprises (SOEs...

.... The performance measurement literature seeks to attain measures of service outcomes, that is, the societal effect that a policy was designed to achieve. Performance indicators are typically designed to capture a variety of aspects in composite measures. Indicators can be survey data based on stakeholders...

... (the ability to measure what it is intended to measure), practicality (benefit‐burden ratio) and relevance (usefulness of the measurement results for the users of the measures) (Hannula, 2002). The often stressed technical success factor of any performance measurement effort is functional information systems...

...Hans de Bruijn Many public, professional organizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse...

...: © MCB UP Limited 2001 Local government Kaizen Performance measurement United Kingdom 1. (1) How do we know that we’re doing the right things? We understand the needs, expectations and priorities of all our stakeholders. We have decided on the best ways...

... the present economic emphasis and strive for a balance of economic and social performance to improve long‐term benefits for all sectors of the affected communities. © MCB UP Limited 2001 Privatization Performance indicators Performance measurement Social responsibility Privatization...

... of: © MCB UP Limited 2000 Public sector Public sector accounting Evaluation Performance measurement Japan There is a large body of literature mostly praising Japanese management practices in general (Dore, 1973; Thurow, 1985; Vogel, 1980; Ouchi, 1981; Pascale and Athos, 1981...

...Louise Kloot There is a a great deal of literature on performance measurement and accountability in government. Governments around the world have invested large amounts to develop performance measurement systems, the results of which are mediocre at best. There is also a growing recognition...

...Michael Di Francesco This paper is based on work undertaken for the Commonwealth Department of Finance and Administration and reports on recent developments within the Australian public sector of performance measurement in policy advice output. It outlines the role of performance information...

... on a management orientation was necessary as well as fashionable. Discusses the contents, organization, methods and procedures, main results and further outcomes of this important and controversial project. © MCB UP Limited 1997 Austria Federal government Organizational development Performance...

...James Guthrie; Linda English Performance measurement and programme evaluation have been promoted as a central mechanism of recent Australian public sector (APS) reform. Outlines recent reforms in the APS and identifies links between evaluation and performance information. Identifies the major issue...

... at this time of economic reality is: are we getting all the government for which we are paying? This discussion of new developments in performance measures of public programmes covers the causes for the increased concern for public sector productivity. Gives examples of performance measures attempted...