... Limited Licensed re-use rights only Artificial intelligence Public service delivery Conversational agent Dialogue analysis Digital public encounter Log data Artificial intelligence (AI) “applies advanced analysis and logic-based techniques, including machine learning, to interpret...

... 09 2025 17 12 2025 19 12 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Collaboration Network Migration Public service delivery Mixed method Civil society organizations Migration has long been a defining feature...

... management Co-creation Collaborative governance Public service delivery Governments are increasingly faced with societal conflicts (Yuan et al., 2023). When ignored or improperly managed, these conflicts can erode public trust and public governance legitimacy (Rossi and Tuurnas, 2021...

...://creativecommons.org/licences/by/4.0/legalcode Public service delivery Experimental research Behavioral public administration Public managers Public service satisfaction has become increasingly important to track since the 1990s public sector reforms, which have shaped citizens’ perceptions...

... due to decentralization and outsourcing. Findings Our study uncovers limited real-world applications of CS in evaluating public service delivery by ALBs. Expert interviews reveal insights into factors potentially influencing CS use, such as the level of autonomy of local governments, state...

... M USD 2015 2018 31 Unlocking Potential (Career Connect) (Youth Engagement Fund) UK Employment and training 1.71 M USD 2015 2018 Source(s): Author's own creation/work Public sector reform Public service delivery Policy implementation Public sector performance Pay...