... attribution to the original publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence . Artificial intelligence Social equity Public services Government As governments increasingly rely on AI to improve the efficiency of public services...

...Hanna Kirjavainen; Harri Jalonen Purpose Digitalization is transforming public service delivery, potentially increasing efficiency and availability but risking excluding vulnerable people with weak digital skills. Despite technological advances, frontline professionals remain a crucial element...

...Francesca Bartolacci; Roberto Del Gobbo; Michela Soverchia Purpose This paper contributes to the field of public services’ performance measurement systems by proposing a benchmarking-based methodology that improves the effective use of big and open data in analyzing and evaluating efficiency...

...Hanna Komulainen; Satu Nätti; Saila Saraniemi; Pauliina Ulkuniemi Purpose Recent literature within public service logic has called for more explicit conceptualisation of customer value in public services. This study aims to fill this gap by examining how the customer value approach can be applied...

... benefits) across sectors. Public–private partnerships Historical institutionalism Uganda Public services The notion of private sector participation in public services provision and infrastructure development is now widely acknowledged (Hodge and Greve, 2007 ; Kakabadse et al., 2007...

...Seong Kang; Dhanakorn Mulaphong; Eunjin Hwang; Chih-Kai Chang Purpose Mounting fiscal constraints and increasing complexity of public services have led governments to search for alternative service delivery mechanisms. The public–private partnership (PPP) is one type of service arrangement...

...Morten Hansen and Andrej Christian Lindholst; Nicola Dempsey; Mel Burton; Johanna Selin Purpose – Different models have been adopted in England over time to organise public service delivery. The purpose of this paper is to explore contracting-out, a prevalent model of public service delivery...

...Joost Fledderus Purpose – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust...

... the availability of public services. Design/methodology/approach – Results from a mail survey in southeastern Finland are presented. Data collection was conducted using a random sample of 3,000 people from age 60 to 90 years. A total of 1,121 valid responses were received. Findings – The acceptable...

.... The authors make novel use of conversations and drawings in order to better understand the dynamic and everyday practices of social enterprise within public services. In doing this, the authors also potentially contribute to richer methodological resources for researching the movement of services between...

... that seems insoluble for them, usually on the telephone, and I can solve it fairly easily, that feels good. © Emerald Group Publishing Limited 2013 Working conditions Public services Public administration Organizational restructuring Information technology Public sector organizations...

... price fluctuations of communal products and services, and, in particular, compliance of prices with standards decided by the directorate. In terms of utility prices, such solutions influence the entrusting of public services negatively. Before we consider the correlation between prices and trust, we...

... Cutback Organizational decline Crisis International cooperation Public sector policies Public sector organizations Public services Financial management The literature on cutback management has emphasised the need for a holistic and long‐term perspective rather than a short‐term, reductionist...

... Group Publishing Limited 2012 Citizen engagement Citizenship Mobilization Political elites Public services Governance Civil service Public administration Research supports the importance of such experiences. Involvement in school governments and non‐athletic clubs – where...

... environment, particularly in resisting financial pressures resulting from 20 years of government regulation and reform. As the Centre for Public Services (1998) notes, a not‐for‐profit organisation with charitable status can obtain exemption from VAT on fees and charges, relief on corporation and capital...

... The paper reviews what the idea of leadership means, how it relates to competing accounts of management in the public services, and what value it adds. Findings There is no evident reason why the supposed roles, tasks, or qualities of “leadership” either need to be or should be concentrated...

...Donna Baines; Ian Cunningham; Steve Davies Purpose The purpose of this paper is to trace the origin and development of the increased use of the voluntary sector in the delivery of public services in the UK and to identify both the threats and opportunities that this policy poses. Design...

... that is relevant, accurate and up‐to‐date, and save individuals time and money. The results are significant to the public service manager who needs to consider both the barriers to adoption and the benefits of adoption if they are to develop plans to increase the take‐up of their electronic services. 1...

... the Health Insurance Institute of Slovenia with the Accounts Office of Cumbernauld in the UK. This was a so‐called generic benchmarking between two public service organisations in different fields and it was made by third parties focusing on the quality of the processes of the two organisations. The results...

...Rusli Ahmad; Nur Azman Ali This article explores raters' understanding on the decision‐making process in the public service performance appraisal system (PAS) by looking at the cognitive processing models (CPM) steps involved. Presents the results of semi‐structured cognitive mapping interviews...