... (Salamon, 2015), has led to the emergence of institutionalised partnerships and cross-sector collaborative initiatives (Choi et al., 2020). Collaboration between SEs and public administration has fostered innovative approaches to social service delivery, often described as “co-production...

... is particularly critical for explaining successful IMC. In particular, the positive effects of IMC were mainly detected in those small municipalities that promoted a service delivery organization rather than participating in service delivery agreements or opting for mixed arrangements of joint public services...

... a large number of municipalities are seen as detrimental for the equality of public services (Tynkkynen et al., 2013). Public services Service delivery Public sector reform Customer orientation Customer surveys Public sector organisations have been created to deliver services...

... contribution by highlighting the implications of resource allocation on service design within New Zealand local government entities. Assistant Professor Manzurul Alam can be contacted at: m.alam@murdoch.edu.au © Emerald Group Publishing Limited 2015 Local government reform Service delivery...

...Botshabelo Kealesitse; Barry O'Mahony; Beverley Lloyd-Walker; Michael Jay Polonsky Purpose – Governmental agencies are interested in improving the quality of their service delivery. One tool that has been used to manage their performance is performance based reward schemes (PBRS). The aim...

..., finance, construct, operate and maintain a facility for public use for an agreed‐upon time (Levy, 1996 ; Walker and Smith, 1995). © Emerald Group Publishing Limited 2012 Governance Ownership Water industry Performance Restructuring Finland Public sector organizations Service delivery...

... and contrast distinct models of service delivery by documenting programme logic, service delivery effectiveness and effects on programme participants. It reflects on the difficulties of monitoring such programmes and considers the implications of this for contracting theory and for human service practice...

... a commitment to engage the “voice” and “choice” of third sector organizations in designing, delivering and measuring public service delivery. This paper seeks to report on the findings gathered from a series of workshops and other data collection on public sector commissioning of third sector service delivery...

... responsive public programs and public services in the post modern era of diversity. What is cultural competency in public programs and public service delivery? Can public agencies become culturally competent organizations? What is a cultural competency model for public administration and public service...