.... Both scenarios entail service provision through regular, long-term relationships, with all participants contributing significant resources (Bovaird, 2007). The investigation focusses on the co-production of healthcare services, a fundamental element of the social services system in Poland. Social...

...Lihi Lahat; Yekoutiel Sabah Purpose This paper contributes to the literature on performance management by offering an inside look at a collaborative process that worked to define outcomes in the field of personal social services. It asks if different kinds of trust and leadership have an effect...

...”. Originality/value This paper contributes to the discussion on the ongoing change processes in the reform of the social and health care sector, emphasising emerging clashes not only as obstacles but opportunities. Public sector reform Innovation Health services Social services Finland © Emerald...

... upon the key issues raised by the wider literature on collaborative networks. Homelessness Non‐governmental organization Social services United States of America © Emerald Group Publishing Limited 2009 Also of import is the evaluation of HUD's collaborations through a study funded...

.../methodology/approach This paper is based on six years (2002‐2007) of research into human service organizations with regard to social activities focusing on children and adolescents. The authors conducted this research in collaboration with representatives of social services, health services, schools and pre...

...David Farnham; Amanda Stevens This article reports and evaluates how a traditional approach to recruitment and selection in the Social Services Department of West Sussex County Council was superseded by a competency‐based approach. The authors discuss the impacts of external and internal changes...

... personal contact with the people whose lives are affected by government policies to hear their stories. © MCB UP Limited 2000 Disabled people Social services Welfare New Zealand has a long tradition of support for the sick, the poor and the elderly. Following the Social Security Act...

... the privatization of social services in British Columbia in 1982, and this trend accelerated in the early 1990s (Prince, 1996; Ruff, 1996). The United Way was also facing pressures to rationalise its own funding procedures and demonstrate greater effectiveness in its funding of non‐profit organizations (United Way...

... because the existing literature suggests that professional workers are likely to resist the implementation of audits because they perceive them to pose a challenge to their autonomy (Exworthy and Halford, 1999). This paper draws on empirical evidence from UK Social Services Departments (SSDs) to analyse...

...Frank Ledwith The paper summarises some of the main results of a study of inter‐agency collaboration in the provision of community mental health services in one city in Britain. The research was based on interviews with service purchasers and providers in health, social services and the voluntary...

... Australia Canada Contracting out New Zealand Public sector Social services Increasingly, governments across the world are using purchase of service contracts as a means of delivering public goods. Growth in service delivery contracts emerges from a belief that public services contracted...

... the two statutory/ voluntary relationships. © MCB UP Limited 1998 Local government Social services Voluntary organizations In considering the evolving roles for voluntary sector providers of community care, this paper will compare and analyse the two most recent manifestations...

... satisfaction Service quality Social services Welfare Organisations administering social security benefits usually have a large customer base (see, for example, Bolderson et al., 1997; Eardley et al., 1996). They tend to have contacts with people when they are undergoing a major...

...) to a personal computer, as each of the 17 variables is being considered in turn. © MCB UP Limited 1998 Customer service Decision‐support systems Social services Welfare The importance of group work in most sectors of social work is not in doubt. However, a topic of increasing interest...

... and the direction of their current transformation. There has been enormous structural change in health and social services over the last 15 years and what is needed now is a focus not just on implementation of better practice but on management frameworks which will overcome the deeply entrenched barriers...

...Rainer Greca Describes the reorganization of social services in Munich, Germany, from 1992 to 1996. A model of co‐operation between different providers of public services was introduced. Its use was confirmed in 1997. © MCB UP Limited 1998 Germany Social services Welfare Toward...

... delivery for children and young people in difficulty. Identifies the potential problems and opportunities resulting from these changes and highlights the emerging issues relevant to provision of services. © MCB UP Limited 1996 Children Education Health Organizational change Social services...

.... Speculates on the future of these organizations by examining issues such as contracting, cohesiveness and general evolutionary trends. © MCB UP Limited 1996 Ireland Social services Voluntary organizations The aim of this paper is to examine the nature of Irish voluntary social service...

... of one executive director, the environment created “unleashes the constructive energies of staff”. © MCB UP Limited 1996 Australia Canada Leadership Non‐profit organizations Organizational performance Social services The relationship between the organization and its members...

...John Lawler; Jeff Hearn Looks at the rise of managerialism in one part of the public sector in England, that of local authority personal social services departments. Considers the pressures for change which have been operating in this sector and the characteristics of these organizations themselves...