... Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Social welfare Governance Professionalism Norway Activation policy Street-level bureaucrats Anniken Hagelund can be contacted at: anniken.hagelund@sosgeo.uio.no 15 02 2016 20 05 2016 14...

... a nuanced monitoring of the programmes' service delivery and promotion of quality assurance processes. Contractualism Relational contracting Programme evaluation Human services Domestic violence Contracting out Public administration Private companies Social welfare Australia Service delivery...

... quality. While the language of the customer has been present in benefit administration in Britain for some time (Foster and Hoggett, 1999), it has taken on a new strategic force along with the move to merged benefit and employment services. Customer service management Consumption Employees Social...