Non‐normality in Statistical Process Control Measurements

Control charts and process capability calculations remain fundamental techniques for statistical process control. However, it has long been realized that the accuracy of these calculations can be significantly affected when sampling from a non‐Gaussian population. Many quality practitioners are conscious of these problems but are not aware of the effects such problems might have on the integrity of their results. Considers non‐normality with respect to the use of traditional control charts and process capability calculations, so that users may be aware of the errors that are involved when sampling from a non‐Gaussian population. Use is made of the Johnson system of distributions as a simulation technique to investigate the effects of non‐normality of control charts and process control calculations. An alternative technique is suggested for process capability calculations which alleviates the problems of non‐normality while retaining computational efficiency.