Earlycite

Research Article September 4 2026
Does digital transformation and customer agility help to control online return frequency for improving customer service quality?
Sananda Das; Rauf Iqbal; Vivek Khanzode; Manjunath S. Vhatkar; Rakesh Raut
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-09-2025-0301
View articletitled, Does digital transformation and customer agility help to control online return frequency for improving customer service quality?
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Research Article September 4 2026
Safety culture and high reliability in public utility services: evidence from the Italian urban hygiene sector
Ilenia Ceglia; Massimo Battaglia; Nora Annesi
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-03-2026-0151
View articletitled, Safety culture and high reliability in public utility services: evidence from the Italian urban hygiene sector
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Research Article September 3 2026
Organisational culture and third sector performance: exploring the role of soft and hard TQM
Salem Alateyyat; Ayham A.M. Jaaron; Eghosa Igudia
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-10-2025-0367
View articletitled, Organisational culture and third sector performance: exploring the role of soft and hard TQM
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Literature Review August 31 2026
Understanding service quality in professional services: a systematic scoping review across multiple disciplines
Uyanwaththe Gedara Geethika Nilanthi Kumari Jayarathna; Deborah Levy; Abdul-Rasheed Amidu
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-12-2025-0462
View articletitled, Understanding service quality in professional services: a systematic scoping review across multiple disciplines
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Research Article August 27 2026
Analysing challenges to the implementation of Quality 4.0 in Indian electronics industries: a Grey-DEMATEL approach
G.R. Nisha; V. Ravi; Roy Thankachan
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-03-2025-0088
View articletitled, Analysing challenges to the implementation of Quality 4.0 in Indian electronics industries: a Grey-DEMATEL approach
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Research Article August 26 2026
Impact of Six Sigma barriers factors on SS project success: evidence from the Tunisian service sector
Kaouthar Lamine
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-03-2023-0066
View articletitled, Impact of Six Sigma barriers factors on SS project success: evidence from the Tunisian service sector
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Literature Review August 25 2026
Sustainable healthcare lean management implementations in outpatient healthcare: a systematic literature review
Caterina Pozzan; Chiara Pamich; Anna Tiso; Chiara Verbano
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-02-2025-0062
View articletitled, Sustainable healthcare lean management implementations in outpatient healthcare: a systematic literature review
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Literature Review August 21 2026
Maintenance strategy selection: a state of the art for practitioners
Marcello Fera; Mario Caterino; Raffaele Iannone; Raffaele Abbate; Roberto Macchiaroli
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-11-2024-0391
View articletitled, Maintenance strategy selection: a state of the art for practitioners
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Research Article August 18 2026
Enhanced voice of customer as a facilitator to HoQ: an integrated approach of online reviews and online expert assessment
Serkan Güneş
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-09-2024-0330
View articletitled, Enhanced voice of customer as a facilitator to HoQ: an integrated approach of online reviews and online expert assessment
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Research Article August 13 2026
The role of TQM in organisational resilience during supply chain disruptions
Aisha Abdalla Al Mahjob Jamal
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-03-2026-0123
View articletitled, The role of TQM in organisational resilience during supply chain disruptions
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Research Article August 5 2026
Why total quality management fail in Lebanon: an auditor's investigation
Mohamad Ali Abdallah; Sondoss Ghassani; Ali Hassan Ayoub
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-08-2024-0293
View articletitled, Why total quality management fail in Lebanon: an auditor's investigation
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Research Article July 30 2026
A Predicate–Assertion Generalized Stochastic Petri Net (PA-GSPN) library for reliability modeling of dynamic gates: application to industrial case studies
Aya Boumendjel; Fares Innal; Mohyiddine Hamaidia; Yiliu Liu
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-11-2025-0415
View articletitled, A Predicate–Assertion Generalized Stochastic Petri Net (PA-GSPN) library for reliability modeling of dynamic gates: application to industrial case studies
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Research Article July 27 2026
Lean Service 5.0 in credit decision-making: driving digital transformation and operational efficiency in the banking sector
Andrei Bonamigo; Enzo de Almeida Santana Rocha; Arielle da Silva Barbosa; Steffan Macali Werner
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-12-2024-0431
View articletitled, Lean Service 5.0 in credit decision-making: driving digital transformation and operational efficiency in the banking sector
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Research Article July 24 2026
Empowering the voice of individual consumers in the era of digitalisation and Quality 4.0
Neeraj Yadav; Peter Madzík; Arash Shahin; Dominik Zimon
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-12-2024-0461
View articletitled, Empowering the voice of individual consumers in the era of digitalisation and Quality 4.0
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Case Report July 23 2026
Why improvements fail in the public sector – management models as barrier or enabler for improvements
Daniel Gyllenhammar; Henrik Eriksson; Patrik Alexandersson
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-05-2025-0192
View articletitled, Why improvements fail in the public sector – management models as barrier or enabler for improvements
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Research Article July 21 2026
Data quality assessment framework: a tool for building composite indicators with an application to public service delivery
Hillary Muhanguzi; Manuela Scioni; Francesca Bassi
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-12-2024-0448
View articletitled, Data quality assessment framework: a tool for building composite indicators with an application to public service delivery
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Research Article May 15 2026
Using the voice of the customer to design an innovative B2B structured problem-solving platform
Denisa Sima; Sabina Alina Potra; Adrian Pavel Pugna; Romeo Negrea
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-12-2024-0457
View articletitled, Using the voice of the customer to design an innovative B2B structured problem-solving platform
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Research Article June 3 2025
The digital voice of patients and Big Data in the age of Quality 4.0
Fatma Pakdil; Steve Muchiri; Nasibeh Azadeh-Fard
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-09-2024-0324
View articletitled, The digital voice of patients and Big Data in the age of Quality 4.0
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Research Article May 23 2025
The role and impact of digital VoC in achieving operational excellence, driving innovation and adapting to the dynamic landscape
Nagendra Kumar Sharma; Vimal Kumar; Arpit Singh; Pratima Verma
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-10-2024-0364
View articletitled, The role and impact of digital VoC in achieving operational excellence, driving innovation and adapting to the dynamic landscape
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Research Article April 16 2025
Digital voice of customer adoption, customer satisfaction and firm performance: the moderating role of customer trust in Jordan’s service sector
Luay Jum’a
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-12-2024-0462
View articletitled, Digital voice of customer adoption, customer satisfaction and firm performance: the moderating role of customer trust in Jordan’s service sector
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Research Article March 31 2025
Inverse network DEA for Industry 4.0: identifying pitfalls and proposing solutions
Zohreh Moghaddas; Farhad Hosseinzadeh Lotfi; Morteza Yazdani
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-07-2024-0244
View articletitled, Inverse network DEA for Industry 4.0: identifying pitfalls and proposing solutions
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Research Article February 13 2025
The influence of digital voice of customer on the resilience of supply chains in the renewable energy industry
Syed Imran Zaman; Angappa Gunasekaran; Sharfuddin Ahmed Khan; Hamza Muhammad Dawood
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-07-2024-0217
View articletitled, The influence of digital voice of customer on the resilience of supply chains in the renewable energy industry
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Research Article January 2 2025
Detecting digital voice of customer anomalies to improve product quality tracking
Federico Barravecchia; Luca Mastrogiacomo; Fiorenzo Franceschini
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-07-2024-0229
View articletitled, Detecting digital voice of customer anomalies to improve product quality tracking
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