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Literature Review May 12 2026
Quality 4.0: a systematic literature review and future research agenda for the digital transformation of quality management
Ana Claudia Andrade Oliveira; Alexandre Ferreira de Pinho; Matheus Francisco Brendon
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-05-2025-0165
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Research Article May 8 2026
Organizational agility in the digital age: the role of excellence models in enabling strategic responsiveness
Joana Morgado Oliveira; Carlos F. Gomes
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-09-2025-0295
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Research Article May 6 2026
How management support, and quality in HR practice influence corporate image: insights from PLS-SEM and IPMA
Priyanka Panday; Satish Chandra Pant; Gargi Pant Shukla
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-07-2025-0234
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Literature Review April 28 2026
Machine learning in statistical quality control: a systematic and bibliometric review
Julia Haruka Okazaki; Luiz Cesar Ribeiro Carpinetti; Lucas Gabriel Zanon
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-05-2025-0180
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Research Article April 10 2026
Building the conditions for sustainable improvement: evidence from HPO transformation cases and failure research
A.A. de Waal
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-01-2026-0038
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Research Article April 10 2026
How a lean learning system can improve operators' work performance and well-being in a production setting
Carl Wänström; Lars Medbo; Malin Hallin; Robert Kusén
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-05-2024-0165
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Research Article April 8 2026
Integrating industry 4.0 and sustainability (S-I4.0) in the supply chains of MSMEs: a practical guide based on a multiple case study
Eduardo Machado; Luiz Felipe Scavarda; Rodrigo Goyannes Gusmão Caiado; Daniel Luiz de Mattos Nascimento
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-05-2025-0151
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Conceptual Paper April 2 2026
QUALIBOT: AI assistant for implementing quality management systems in the transition to Enterprise 4.0 and Quality 4.0
Marie-Helene Gentil; Catherine Merle
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-01-2025-0033
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Research Article March 31 2026
Implementation roadmap guiding manufacturing SMEs transition towards Quality 4.0
Fabio Daniele; Donatella Corti; Sara Masiero; Matteo Confalonieri; Andrea Ferrario
International Journal of Quality & Reliability Management (2026) https://doi.org/10.1108/IJQRM-04-2024-0119
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Research Article June 3 2025
The digital voice of patients and Big Data in the age of Quality 4.0
Fatma Pakdil; Steve Muchiri; Nasibeh Azadeh-Fard
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-09-2024-0324
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Research Article May 23 2025
The role and impact of digital VoC in achieving operational excellence, driving innovation and adapting to the dynamic landscape
Nagendra Kumar Sharma; Vimal Kumar; Arpit Singh; Pratima Verma
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-10-2024-0364
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Research Article April 16 2025
Digital voice of customer adoption, customer satisfaction and firm performance: the moderating role of customer trust in Jordan’s service sector
Luay Jum’a
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-12-2024-0462
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Research Article March 31 2025
Inverse network DEA for Industry 4.0: identifying pitfalls and proposing solutions
Zohreh Moghaddas; Farhad Hosseinzadeh Lotfi; Morteza Yazdani
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-07-2024-0244
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Research Article February 13 2025
The influence of digital voice of customer on the resilience of supply chains in the renewable energy industry
Syed Imran Zaman; Angappa Gunasekaran; Sharfuddin Ahmed Khan; Hamza Muhammad Dawood
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-07-2024-0217
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Research Article January 2 2025
Detecting digital voice of customer anomalies to improve product quality tracking
Federico Barravecchia; Luca Mastrogiacomo; Fiorenzo Franceschini
International Journal of Quality & Reliability Management (2025) https://doi.org/10.1108/IJQRM-07-2024-0229
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