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Journal Articles

Digital VoC analysis for product/service quality tracking in the era of Quality 4.0

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini

International Journal of Quality & Reliability Management (2026) 43 (2): 499–515.

https://doi.org/10.1108/IJQRM-01-2025-0027

Published: 12 November 2025

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Journal Articles

Detecting digital voice of customer anomalies to improve product quality tracking

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini

International Journal of Quality & Reliability Management (2025)

https://doi.org/10.1108/IJQRM-07-2024-0229

Published: 02 January 2025

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Journal Articles

Quality 4.0: big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews

Natalia Amat-Lefort, Federico Barravecchia, Luca Mastrogiacomo

International Journal of Quality & Reliability Management (2023) 40 (4): 990–1008.

https://doi.org/10.1108/IJQRM-01-2022-0024

Published: 09 September 2022

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Journal Articles

Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini

International Journal of Quality & Reliability Management (2022) 39 (6): 1453–1470.

https://doi.org/10.1108/IJQRM-07-2021-0217

Published: 30 November 2021

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