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Journal Articles

Digital VoC analysis for product/service quality tracking in the era of Quality 4.0

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2026) 43 (2): 499–515.
https://doi.org/10.1108/IJQRM-01-2025-0027
Published: 12 November 2025
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Journal Articles

Detecting digital voice of customer anomalies to improve product quality tracking

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2025)
https://doi.org/10.1108/IJQRM-07-2024-0229
Published: 02 January 2025
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Journal Articles

SMART-QUAL: a dashboard for quality measurement in higher education institutions

Esther Adot, Anna Akhmedova, Helena Alvelos, Sofia Barbosa-Pereira, Jasmina Berbegal-Mirabent, Sónia Cardoso, Pedro Domingues, Fiorenzo Franceschini, Dolors Gil-Doménech, Ricardo Machado, Domenico Augusto Maisano, Frederic Marimon, Marta Mas-Machuca, Luca Mastrogiacomo, Ana I. Melo, Vera Miguéis, Maria J. Rosa, Paulo Sampaio, Dani Torrents, Ana Raquel Xambre
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2023) 40 (6): 1518–1539.
https://doi.org/10.1108/IJQRM-06-2022-0167
Published: 01 December 2022
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Journal Articles

Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2022) 39 (6): 1453–1470.
https://doi.org/10.1108/IJQRM-07-2021-0217
Published: 30 November 2021
View article titled, Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results
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Journal Articles

Integrated management systems diffusion models in South European countries

Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, Luca Mastrogiacomo, Alfonso Hernandez-Vivanco
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2018) 35 (10): 2289–2303.
https://doi.org/10.1108/IJQRM-03-2017-0044
Published: 29 November 2018
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Journal Articles

ISO 9001 certification and corporate performance of Italian companies

Maurizio Galetto, Fiorenzo Franceschini, Luca Mastrogiacomo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2017) 34 (2): 231–250.
https://doi.org/10.1108/IJQRM-04-2015-0064
Published: 06 February 2017
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Journal Articles

A proposal of a new paradigm for national quality certification systems

Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano, Luca Mastrogiacomo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2011) 28 (4): 364–382.
https://doi.org/10.1108/02656711111121799
Published: 19 April 2011
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Journal Articles

Clustering of European countries based on ISO 9000 certification diffusion

Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano, Luca Mastrogiacomo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2010) 27 (5): 558–575.
https://doi.org/10.1108/02656711011043535
Published: 25 May 2010
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Journal Articles

Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors

Fiorenzo Franceschini, Maurizio Galetto, Luca Mastrogiacomo, Luciano Viticchiè
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2008) 25 (5): 452–465.
https://doi.org/10.1108/02656710810873862
Published: 23 May 2008
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Journal Articles

A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries

Fiorenzo Franceschini, Maurizio Galetto, Giovanni Giannì
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2004) 21 (1): 32–50.
https://doi.org/10.1108/02656710410511687
Published: 01 January 2004
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Journal Articles

Rating scales and prioritization in QFD

Fiorenzo Franceschini, Alessandro Rupil
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1999) 16 (1): 85–97.
https://doi.org/10.1108/02656719910250881
Published: 01 February 1999
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Journal Articles

An application of quality function deployment to industrial training courses

Fiorenzo Franceschini, Marco Terzago
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1998) 15 (7): 753–768.
https://doi.org/10.1108/02656719810226924
Published: 01 November 1998
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Journal Articles

Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case

Fiorenzo Franceschini, Mauro Zappulli
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1998) 15 (4): 431–442.
https://doi.org/10.1108/02656719810214341
Published: 01 June 1998
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