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Journal Articles

Digital VoC analysis for product/service quality tracking in the era of Quality 4.0

Open Access
Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2026) 43 (2): 499–515.
https://doi.org/10.1108/IJQRM-01-2025-0027
Published: 12 November 2025
View article titled, Digital VoC analysis for product/service quality tracking in the era of Quality 4.0
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Journal Articles

Detecting digital voice of customer anomalies to improve product quality tracking

Open Access
Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2025)
https://doi.org/10.1108/IJQRM-07-2024-0229
Published: 02 January 2025
View article titled, Detecting digital voice of customer anomalies to improve product quality tracking
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Journal Articles

SMART-QUAL: a dashboard for quality measurement in higher education institutions

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Esther Adot, Anna Akhmedova, Helena Alvelos, Sofia Barbosa-Pereira, Jasmina Berbegal-Mirabent, Sónia Cardoso, Pedro Domingues, Fiorenzo Franceschini, Dolors Gil-Doménech, Ricardo Machado, Domenico Augusto Maisano, Frederic Marimon, Marta Mas-Machuca, Luca Mastrogiacomo, Ana I. Melo, Vera Miguéis, Maria J. Rosa, Paulo Sampaio, Dani Torrents, Ana Raquel Xambre
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2023) 40 (6): 1518–1539.
https://doi.org/10.1108/IJQRM-06-2022-0167
Published: 01 December 2022
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Journal Articles

Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results

Open Access
Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2022) 39 (6): 1453–1470.
https://doi.org/10.1108/IJQRM-07-2021-0217
Published: 30 November 2021
View article titled, Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results
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Journal Articles

Integrated management systems diffusion models in South European countries

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Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, Luca Mastrogiacomo, Alfonso Hernandez-Vivanco
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2018) 35 (10): 2289–2303.
https://doi.org/10.1108/IJQRM-03-2017-0044
Published: 29 November 2018
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Journal Articles

ISO 9001 certification and corporate performance of Italian companies

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Maurizio Galetto, Fiorenzo Franceschini, Luca Mastrogiacomo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2017) 34 (2): 231–250.
https://doi.org/10.1108/IJQRM-04-2015-0064
Published: 06 February 2017
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Journal Articles

A proposal of a new paradigm for national quality certification systems

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Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano, Luca Mastrogiacomo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2011) 28 (4): 364–382.
https://doi.org/10.1108/02656711111121799
Published: 19 April 2011
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Journal Articles

Clustering of European countries based on ISO 9000 certification diffusion

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Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano, Luca Mastrogiacomo
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2010) 27 (5): 558–575.
https://doi.org/10.1108/02656711011043535
Published: 25 May 2010
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Journal Articles

Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors

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Fiorenzo Franceschini, Maurizio Galetto, Luca Mastrogiacomo, Luciano Viticchiè
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2008) 25 (5): 452–465.
https://doi.org/10.1108/02656710810873862
Published: 23 May 2008
View article titled, Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors
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Journal Articles

A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries

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Fiorenzo Franceschini, Maurizio Galetto, Giovanni Giannì
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2004) 21 (1): 32–50.
https://doi.org/10.1108/02656710410511687
Published: 01 January 2004
View article titled, A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries
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Journal Articles

Rating scales and prioritization in QFD

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Fiorenzo Franceschini, Alessandro Rupil
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1999) 16 (1): 85–97.
https://doi.org/10.1108/02656719910250881
Published: 01 February 1999
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Journal Articles

An application of quality function deployment to industrial training courses

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Fiorenzo Franceschini, Marco Terzago
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1998) 15 (7): 753–768.
https://doi.org/10.1108/02656719810226924
Published: 01 November 1998
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Journal Articles

Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case

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Fiorenzo Franceschini, Mauro Zappulli
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1998) 15 (4): 431–442.
https://doi.org/10.1108/02656719810214341
Published: 01 June 1998
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