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Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Jiju Antony; Shreeranga Bhat; Michael Sony; Elizabeth A. Cudney; Ronald J.M.M. Does; Olivia McDermott; Alessandro Laureani; Evangelos Psomas; Cristina Ciliberto; Atakan Gerger; Fátima Carneiro; Stephen Anthony
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From customer satisfaction to strategic alignment: a new framework for strategic quality management systems

Joel Carlos Vieira Reinhardt; Mariana de Freitas Dewes; Odair Lelis Gonçalez
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Learning about physician service quality from online reviews: a developing country perspective

Atif Hussain; Muhammad Usman Awan; Hakeem-Ur- Rehman
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E-commerce success redefined: integrating information systems and customer empowerment for e-customer engagement

Gomidu Boyagoda; Saduni Malsha Thalagala; Sanjula Lakruwan Pathirana; Shehan Jeewantha; Krishantha Wisenthige
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An intuitionistic fuzzy Choquet integral approach for quality function deployment: an application in the medical devices industry

Gazi Murat Duman; Brian Vo; Elif Kongar
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Unlocking the business performance of ready-made garments industry: empirical evidence from an emerging country

Selim Ahmed; Dewan Mehrab Ashrafi; Mohammad Faisal Ahammad; Muhammad Khalilur Rahman; Rubina Ahmed; Tajneen Affnaan Saleh
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Does service quality awarding enhance a firm’s financial performance? Evidence from Taiwan’s life insurance company

Sheng-Hung Chen; Dariimaa Ganbat; Yu-Erh Lin
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An investigation of the current status quo of ISO 14971 risk management challenges in the medical device industry

Niamh Nolan; Olivia McDermott
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Bridging knowledge management and firm success: the critical roles of service quality and customer relationship quality

Fatma Sonmez Cakir; Sumeyye Ozdemir; Zafer Adiguzel
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Digital safety management systems (DSMS) and predictive risk governance: transforming aviation safety and sustainability

Rand Al-Dmour; Hani Al-Dmour; Ahmed Al-Dmour; Eatedal Basheer Amin
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