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Journal Articles

The role and impact of digital VoC in achieving operational excellence, driving innovation and adapting to the dynamic landscape

Nagendra Kumar Sharma, Vimal Kumar, Arpit Singh, Pratima Verma

International Journal of Quality & Reliability Management (2025)

https://doi.org/10.1108/IJQRM-10-2024-0364

Published: 23 May 2025

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Journal Articles

Challenges in adopting blockchain technology in supply chain management: a too far fetched idea?

Rohit Raj, Arpit Singh, Vimal Kumar, Pratima Verma

International Journal of Quality & Reliability Management (2024) 41 (8): 2146–2180.

https://doi.org/10.1108/IJQRM-12-2022-0366

Published: 14 May 2024

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Journal Articles

Barriers to Total Quality Management for sustainability in Indian organizations

Vimal Kumar, Pratima Verma, Sachin Kumar Mangla, Atul Mishra, Dababrata Chowdhary, Chi Hsu Sung, Kuei Kuei Lai

International Journal of Quality & Reliability Management (2020) 37 (6-7): 1007–1031.

https://doi.org/10.1108/IJQRM-10-2019-0312

Published: 17 March 2020

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