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Reports a case study in using a team approach to improve the quality, cycle time and yield of integrated circuits assembled in Hong Kong. Ford’s eight‐disciplines (8‐D) process is the methodology used, and significant improvements are acheived with it. Within the framework of the 8‐D process, the work involves using simple quality tools to analyse and correct production problems. Demonstrates that a tightly‐focused approach, which follows well‐documented and methodical procedures using simple tools and techniques, can bring considerable benefits within a short time.

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