A quality management implementation framework for manufacturing‐based R&D environments

This research outlines the practices that managers believe are critical for achieving quality management in applied research and development (e.g. R&D, process development, product development, and engineering) departments of manufacturing companies. Using these practices, comments from R&D managers, and the existing quality in R&D research literature, a model is developed that highlights the need for broad management practices, specific management practices, awareness of the R&D external environment, and a quality culture to achieve quality management in the R&D departments of manufacturing organizations.