The performance of contractors in Japan, the UK and the USA: An evaluation of construction quality

International comparisons of contractor performance allow contractors in different countries to benchmark their own strengths and weaknesses and improve their competitiveness accordingly. Based on a survey of contractors in Japan, the UK and the USA, contractor quality performance is evaluated and compared. It is found that Japanese contractors complete their construction projects with fewer defects, provide longer defects liability periods and are called upon fewer times during the defects liability period than their UK and US counterparts. UK and US contractors do seek more regular feedback from their clients than Japanese contractors and generally similar levels of client satisfaction are achieved in the three countries (based on quality performance). The somewhat superior performance of Japanese contractors may be attributed to their deep‐rooted quality consciousness, closer working relationships with their subcontractors, and more advanced total quality management systems and quality assurance procedures.