The Status of Quality at Mullard Blackburn—October 1985

This article reports on the quality improvements made at Mullard Blackburn covering the period July 1982 to July 1985. The way a coherent quality policy was developed and how it linked in with the company‐wide quality initiatives is described together with plant and product group quality objectives. A detailed account of the implementation programme is given along with a selection of the direct results of various improvement activities. Finally, the article outlines how the company is managing to “hold the gains” followed by some notes on future plans to extend the improvement initiatives, with particular emphasis on quality of performance, and the definitives of performance measures and improvement goal setting in the service areas.