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Purpose

The purpose of this paper is to apply the Six Sigma DMAIC methodology in order to reduce the rejections experienced in the manufacturing of the doors belonging to a telecommunication cabinet.

Design/methodology/approach

The process involved joining of sheet metal and hinge using welding operations with the help of a fixture. The methodology used is the structured DMAIC method in order to identify the root cause for the rejections and solve it.

Findings

The paper provides insights about the identification of the root cause for the defects and the solution to overcome it, and also the benefits that were obtained as a result of the application of the solution.

Research limitations/implications

This methodology has been applied to the variation observed in the dimensions of a particular component to be welded with a main part. This approach can be used to find such dimensional variations.

Practical implications

This study has been successfully carried out in a medium-scale industry which has total quality management in practice.

Originality/value

Six Sigma DMAIC was necessary for the identification and reduction of the defects which arose in the sheet metal and welding operations, and had to be resolved in order to increase the bottom-line.

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