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Journal Articles

Successful SME web design through consumer focus groups

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Ines Küster, Natalia Vila
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2011) 28 (2): 132–154.
https://doi.org/10.1108/02656711111101728
Published: 25 January 2011
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Journal Articles

Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis

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César Camisón, Marisa Flor, Sonia Cruz, Inés Küster
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (1996) 13 (7): 79–92.
https://doi.org/10.1108/02656719610128583
Published: 01 October 1996
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