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Keywords: Quality function deployment
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Journal Articles
International Journal of Quality & Reliability Management (2001) 18 (8): 796–812.
Published: 01 November 2001
...S. Bruce Han; Shaw K. Chen; Maling Ebrahimpour; Manbir S. Sodhi Quality function deployment (QFD) is a structured approach to seek out customers, understand their needs, and ensure that their needs are met. QFD is probably the most important management tool developed to assure quality in new...
