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Keywords: Analytic network process (ANP)
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Journal Articles
International Journal of Quality & Reliability Management (2025) 42 (4): 1041–1080.
Published: 10 September 2024
..., incorporating the People, Process and Technology categories. Design/methodology/approach Many CRs and DRs of Quality 4.0 exhibit interdependencies. The Analytic Network Process (ANP) considers interdependencies among the criteria at various levels. Quality Function Deployment (QFD) can capture...
Journal Articles
International Journal of Quality & Reliability Management (2017) 34 (4): 530–548.
Published: 03 April 2017
... hotels were asked to report on their expectations and perceptions about the service they were receiving. Afterwards, the gap between the customers’ expectations and perceptions was calculated. Eventually, the three sets of data were exploited to prioritize SQDs through analytic network process (ANP...
