... that learning can be applied. © MCB UP Limited 1997 Air force Armed forces Research Training USA In a recent article, which identified ten areas for future research in total quality management (TQM), one suggestion was a focus on applying TQM to all industries[ 1 ]. As the US armed forces...

.... Thus, the price of non‐conformance is very high. Quality, in terms of communications services, is perceived as non‐conformance to the requirements stipulated by the users[ 14 ]. © MCB UP Limited 1995 Armed forces Employees Empowerment Implementation Maintenance Quality systems...