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Keywords: Automated teller machine
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Journal Articles
International Journal of Quality & Reliability Management (2015) 32 (4): 361–380.
Published: 07 April 2015
...Bedman Narteh Purpose – The purpose of this paper is to propose and investigate the dimensions of automated teller machine (ATM) service quality and their relationship with customer satisfaction in the retail banking sector. Design/methodology/approach – A structured questionnaire gleaned...
