...Abdulkader Zairbani; Chetanraj Doddaullarthi Basavaraj; Velaga SriSai; Senthil Kumar Jaya Prakash; P. Anitha Kumari Purpose The purpose of this research is to examine how the implementation of a balanced scorecard (BSC) affects business outcomes in both information technology (IT) and non...

...Ana Cristina Fernandes; Estela Vilhena; Rui Oliveira; Paulo Sampaio; Maria Sameiro Carvalho Purpose In this paper, Supply Chain Quality Management dimensions are empirically tested in order to understand their impact on the organization performance based on the Balanced Scorecard perspectives...

...Ahmad Musbah Albuhisi; Ayman Bahjat Abdallah Purpose The purpose of this paper is to explore the effect of soft total quality management (TQM) on organizational performance in the Jordanian pharmaceutical manufacturing sector using the balanced scorecard (BSC) perspective. It also examines...

... derived from the balanced scorecard (BSC) framework. The different perspectives of the BSC are interpreted as areas of impact within an organization. Structured steps for impact evaluation are described and specific techniques of analysis are introduced. Findings A series of case studies, together...

... of ISO9000, for many companies having ISO9000 accreditation is mainly for marketing purposes. However, no company really knows the detailed performance effects of ISO accreditation. In this study, both the Balanced Scorecard (BSC) and Activity Based Costing (ABC) methods are used to compare the direction...

... research. The paper classifies the major identified and empirically verified benefits into four groups in relation to the balanced scorecard (BSC) approach to categorising company objectives. It also relates the potential benefits to specific standard requirements and the pre‐conditions that must be met...

... industries. Design/methodology/approach This paper introduces the concept of the balanced scorecard as the performance measurement for ISO‐certified industries, and adopts structural equation modelling to verify the causal relationship amongst the performance perspectives. The paper takes three opto...

...Hokey Min; Hyesung Min; Seong‐Jong Joo Purpose This paper aims to develop a balanced scorecard for measuring the comparative efficiency of Korean luxury hotels and then set the benchmark of performance standards for Korean luxury hotels in the increasingly competitive hotel industry. It also aims...